Rejection of vehicle for refund

JJ_Egan

Yes  but its odd that two have been fitted original and replacement .

Me  ex partco .

Towlo85

Fosterdog said:

It does sound like maybe it's not being driven enough, if completely flat it would take several hours (4-6 depending on battery age and capacity) of driving to fully charge it. Shorter trips of up to an hour will charge it enough to make another couple of trips but not enough to last without a full charge. In your OP you said that even the AA told you that this amount of driving may not be enough and therefore likely the cause of the problems so why would you assume both them and the dealership are wrong? Leaving the car idling on the drive for an hour is not enough, it doesn't charge as much as actually driving the car.

I assume they're wrong as we've owned many car, many diesels, my current car is a diesel and I do the same time/distance journeys and never had a car requiring jumped every 6-8 weeks. I have several friends who own diesels who do much much short journeys than us and no such issues. A 2016 car  surely shouldn't be as unreliable as that?! 

Towlo85

DoaM said:

I have a 1.6 diesel Insignia. I do 30 minutes journey in the morning, nearer 40 minutes at night, 5 days a week. I use Stop/Start. Once every couple of months or so I do 2x 3 hour journeys (e.g. Saturday morning and Sunday afternoon) when I go back to the homeland to see family. I've had this car since October 2017 ... I've not had to charge it once. Based on your thought process, my battery should have died a few times in those 2.5 years.

My money is on a faulty alternator, faulty earth bond, faulty battery, or the battery is not sized to cope (i.e. wrong battery has been fitted).

Exactly, it shouldn't be happening to a 3 year old car when we've always done the same journeys in previous cars without fault. 

JJ_Egan

What about evidence via an independent report  like the AA inspection .
Problem is dealer finds no evidence of your claim  .

Towlo85

JJ_Egan said:

What about evidence via an independent report  like the AA inspection .
Problem is dealer finds no evidence of your claim  .

We've been advised by our solicitor to not do one as yet. It obviously needs a specialist to look at it and more in depth electrical testing.

born_again

Towlo85 said:

JJ_Egan said:

What about evidence via an independent report  like the AA inspection .
Problem is dealer finds no evidence of your claim  .

We've been advised by our solicitor to not do one as yet. It obviously needs a specialist to look at it and more in depth electrical testing.

Why would they do that? As that is the one thing that will give you the upper hand if it shows a fault..

George_Michael

It might be that the OP has been advised against something such as an AA inspection as the dealer may claim that although they might be general mechanics, they are not specialist auto electricians and aren't therefore qualified enough to give an expert opinion.
To avoid this happening, a company or person specialising in vehicle electrical systems may be better.

Towlo85

George_Michael said:

It might be that the OP has been advised against something such as an AA inspection as the dealer may claim that although they might be general mechanics, they are not specialist auto electricians and aren't therefore qualified enough to give an expert opinion.
To avoid this happening, a company or person specialising in vehicle electrical systems may be better.

Correct. We're being guided by our solicitors and will follow their guidance. We don't want to spend money on a report that is sufficient to diagnose the problem and likely not find anything. From research there have been numerous issues with the bluetooth module and it has taken garages weeks to diagnose.