Wheelchair Access Hotel Room...Reasonable Adjustments?
Hi There....I travel quite a bit within the UK with my Adult Son who is Disabled and a Wheelchair User. He has learning difficulties and we need to share a room. We need a room that has twin beds and also a wetroom with wheel in shower not bath. I am finding, more & more, that so many hotels, even if they have an accessible room with wetroom, often only have those rooms as a double, and say they can not split them into a twin? They often do not suggest a solution to this or offer a "reasonable adjustment". They are basically saying that I either have to sleep in the same double bed as my adult son, or book 2 rooms. Neither of these are acceptable. It is of course discriminatory, by forcing someone travelling with a person with these specific needs, to either sleep with their travelling companion, or pay double the cost..ie for 2 rooms.
Some hotels such as Premier Inns & Travelodge do split beds via zip link beds, but it seems so very many other hotels, even those within large groups, or indeed more upmarket hotels say they can not do this. One Holiday Inn Hotel, initially made what seemed a reasonable adjustment by offering an interconnecting room free of charge, then later back tracked on this & said they'd only do this for half of our stay of 4 nights and the other 2 nights I'd have to pay full charge for both rooms.
Can anyone tell me is there any law or rule which i could quote which would force the hotel to make reasonable adjustments whereby we were not discriminated against in this way? As most hotels just give me a take it or leave it response. Many Thanks.