Coronavirus flight cancelled

joshuaclark7

With Sainsbury’s silver travel insurance is it likely we could claim for our non-refundable hotel now our BA Flight has been cancelled? I’ve been on hold to Sainsbury's for 20 mins and can’t find any info in the policy. We contacted the hotel directly and they point blank refuse a refund (understandably) thanks in advance 

FutureGirl

Where were you travelling to? If the FCO have advised against travel to that place, then yes you can claim.

The Foreign & Commonwealth Office (FCO) declaring either of the following:

– Your compulsory quarantine preventing you from travelling

– Your destination is unsafe to visit and they advise against all or all but essential travel; or

Did you book via the Hotel directly or via an agent? We had a holiday booked to China via Expedia with non-refundable hotel but they still refunded in this scenario due to CV. 

jonesMUFCforever

You may have to claim on your travel insurance policy for the hotel.

TELLIT01

jonesMUFCforever said:

You may have to claim on your travel insurance policy for the hotel.

That's what they are trying to do, but can't get through to the insurer.

joshuaclark7

FutureGirl said:

Where were you travelling to? If the FCO have advised against travel to that place, then yes you can claim.

The Foreign & Commonwealth Office (FCO) declaring either of the following:

– Your compulsory quarantine preventing you from travelling

– Your destination is unsafe to visit and they advise against all or all but essential travel; or

Did you book via the Hotel directly or via an agent? We had a holiday booked to China via Expedia with non-refundable hotel but they still refunded in this scenario due to CV. 

The FCO hasn’t advised against travel to Italy, only a few places in Lombardy and Veneto but close to where we are staying (Malcesine). Thank you for your advice though, I will try calling Sainsbury’s again today, they’re probably overwhelmed with CV and now FLYBE claims 🤞

csgohan4

Sadly we're cancelling our flights to a CV affected country but not on FCO list, we won't get refunds which is understandable but better that, than stuck in quarantine in a foreign country and no way of getting home or worse getting it. We also have Sainsbury travel insurance. 

Hope your covered OP

andyhansen77

We are due to fly out on 3rd April to Thailand for our honeymoon. We will still go unless FCO changes the status to all but essential travel. However, I've read online that Thailand is looking to quarantine anyone arriving from badly affected countries (S. Korea, Italy, China etc.) for 14 days on arrival. This would pretty much take up our entire time there so to me that would be pointless in us travelling. Any grounds here to claim from insurance if the UK was to be one of those countries added to Thailand's list? I know it's all if's, but would like some idea. 
P.S. With insure and go and trying to get through to customer service to get an answer which is hard work!

Caz3121

andyhansen77 said:

However, I've read online that Thailand is looking to quarantine anyone arriving from badly affected countries (S. Korea, Italy, China etc.) for 14 days on arrival. 

https://www.malaymail.com/news/world/2020/03/06/thailand-says-no-compulsory-quarantine-for-arrivals-from-covid-19-infected/1844115
there was a Facebook post by the health minister the other day that was subsequently removed
https://sg.news.yahoo.com/no-compulsory-quarantine-visitors-thailand-health-ministry-084154023.html

csgohan4

andyhansen77 said:

We are due to fly out on 3rd April to Thailand for our honeymoon. We will still go unless FCO changes the status to all but essential travel. However, I've read online that Thailand is looking to quarantine anyone arriving from badly affected countries (S. Korea, Italy, China etc.) for 14 days on arrival. This would pretty much take up our entire time there so to me that would be pointless in us travelling. Any grounds here to claim from insurance if the UK was to be one of those countries added to Thailand's list? I know it's all if's, but would like some idea. 
P.S. With insure and go and trying to get through to customer service to get an answer which is hard work!

 I doubt that would be covered as they are not on the FCO no travel list, the procedures of the individual country for quarantine is theirs alone and nothing to do with the insurers sadly.