Scottish Power want £2800 I dont owe them. What to do?

usercarbon

An Update.
I complained by email 6 days ago, and got a reply the next day giving me a complaint number and saying my complaint will be assigned to a named contact within 2 working days and I would be contacted by them. Six days later no contact so I called. As I have an open compliant the call gets routed to the complaints centre, so far so good. I asked who my named contact was, and told it was Fred (name changed), and Fred was scheduled to phone me tomorrow. I asked for Freds email, "no sorry we don't have personal emails". So I asked to be put through to Fred but "no we cant transfer calls". So I have a named contact but I cant contact them? Apparently the procedure is I phone in ask for Fred, the operator who takes the call will email Fred and he will call me back. "But he will say the same as me anyway".

Me: Ok so what is Fred going to say?
Them: We need you to take meter readings at around 9, then readings about 2 hours later and phone them in.
Me: But you asked me to do this in December and send you photos of the meters which I did.
Them: We cant except photos,you could have taken them at anytime, maybe weeks apart.
Me: But that is what you asked me to do.
Them: That was a mistake, we need you to phone them in.
Me: So you wont believe the photos, but you will except me telling you verbally
Them: Yes, because it will be on the same day.

So that's what I will be doing tomorrow. Not exactly filled with confidence, but we will see.

D_M_E

Be very careful when you phone in the readings - there's nothing to stop them claiming that one or more registers have gone through zero to get to the reading(s) you give them and thus generating a ginormous bill.

inspectorperez

Coming into this dialogue a bit late in the day, but just to comment that I had this very problem a few years ago with EDF Energy in respect of a property with an Economy 7 tariff. The daytime and nightime meters became switched when EDF transitioned from one computer platform to another. However hard they tried to rectify the situation, they kept issuing the same incorrect bills with transposed consumption figures. To cut a long story short, I eventually insisted by telephone that they generate the bill while I was on the other end of the phone. It became clear that the EDF officials I had been speaking to were indeed inputting the correct information, but their own computer system was mapping the figures to the incorrect daytime and nightime tariffs. When they input the figures incorrectly, they came up with the right bill!!!. If you are able to replicate that form of conversation and ask the person you are speaking to, to calculate the bill whilst you are holding, they should be able to deal with the problem there and then.