Delay repay or not?

RichyRich

Yesterday King's Cross was closed so my journey from Bradford to London was made via Leeds and Birmingham into Euston. I booked via trainsplit and had five tickets to cover my journey. 

There was no problem on my journey from Bradford to Leeds, but the journey from Leeds to Birmingham was delayed and I missed my connection to Euston. Fortunately the next train was only a 20 minutes away, and consequently I arrived into Euston around 20 minutes late. 

Here's the deal. Crosscountry, which runs the train from Leeds to Birmingham, pays delay repay on delays of 30 minutes or more. Avanti, which runs the train from Birmingham to London, pays out on delays of 15 minutes or more. I was more than 15 minutes late to my final destination, but the delay was caused by an operator that only pays out on 30 minutes. 

Can I claim Delay Repay in this circumstance or not? 

NBLondon

Sounds like a No.   The delay was caused by Cross-Country so you claim from them and they say no.   You could only claim form Avanti if their service was also delayed.   Whether you can claim anything for the King's Cross closure - I don't know.  Was that due to Railtrack?  Or due to any company you had a ticket from?    Yorkie2 will probably know better.

RichyRich

No... Avanti wasn't delayed. The delay was caused by CrossCountry. So, as I expected, there's no prospect of a claim. Appreciate the confirmation! Thanks. 

yorkie2

NBLondon said:

Sounds like a No.   The delay was caused by Cross-Country so you claim from them and they say no....

This is correct; XC caused the delay, and they don't pay out for a delay of 20 minutes.

If the Avanti train had been further delayed and the total delay into Euston had reached 30 minutes, then XC would have been liable for a delay of 30-59 minutes.

The claim always goes to the company that caused the delay, and it is their terms that apply, but the delay is always measured into the final destination. The value of the claim would be based on the face value of the combined cost of all tickets used for the journey.

NBLondon said:

Whether you can claim anything for the King's Cross closure - I don't know.  Was that due to Railtrack?  Or due to any company you had a ticket from?    Yorkie2 will probably know better.

You cannot claim for KGX being closed as the contractually booked arrival time is as per the itinerary provided. In this case bookings never opened to KGX as it was a long-term planned closure.

Railtrack ceased to exist on 3 October 2002, but either way that wouldn't matter.

Delay compensation is never the responsibility of the retailer (at least not in the current setup!)