Grant Overpayment

I am all new to this so I apologize if I am not at the right place.
I took a 3-year course from 2015-2018 and was allowed grants and loans for the course. The first year I got all my entitlement from Student Loan Company but the following year they didn't pay me my grant arguing I was unduly paid the previous year.  I finished my course and got graduated only for SLC to send a letter asking me to pay back some only God knows grant overpayment. I am a bit confused as to how they could say I was overpaid when they didn't even pay me my grant the following year but did pay the third year normally. Any help would do as they have already sent my file to Debt collectors. Thanks


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