Coronavirus: The latest from MSE
The MSE team is working extremely hard to keep the info we have about your travel rights, cancellation rights, sick pay (and more) up to date.
The official MSE guides: UPDATED MSE Coronavirus Guides
New, free ‘Academoney’ course from MSE and the Open University launches
All the key areas of personal finance are covered, so that you can master your money decisions
Rejecting a car
4 replies 301 views
Just after some advice. Just bought a car on finance from a dealer for 5.5k (paid £500 deposit on credit card).
The advert said it came with new mot, service and 2 keys. We picked up the car on Saturday after giving them a week to get it ready. The first thing I noticed was service light was on. Dealer said it was because they hadnt reset when they did the service (oil, filter and air filter change apparently). A quick google showed me how to reset the light so that was sorted. I am not a mechanic but have serviced plenty of cars over the years so when I got home first thing I did was check all the levels. To cut a long story short the air filter was black and full of bugs so no way it was new, oil was black so unlikely to have been changed. We also noticed there was no second key (we were given a wallet with loads of things in and my wife assumed it was in there (as did I). I also noticed a headlight wasnt working - upon checking the mot it had failed on the same bulb not working but then apparently retested - it looks like the bulb was not replaced and no service carried out.
I have left a message with the dealer to give them an opportunity to sort as it may be a genuine mistake but what are my rights if they dont deal with it? The service and bulb are easily sorted but I was expecting 2 keys and dont want the expense of getting another (also wondering where the other is?). Can I reject the car if I get no satisfaction from the dealer?