CPM ignoring transfer of liability abroad completely (no rejection letter, nothing)

Impossibleparker

Hello,
I have spent most of my Sunday to find a similar case and clicked on many links but I could not find the answer/ next steps for my particular situation.

I hope someone can write a few lines and point me in the right direction.
I have received a PCN from CPM (UK Car Park Management) and transferred the liability to a serviceable address abroad. This is a valid address and not a fake one. It is a family member who is living there. That all happened within the allowed timeframe. I used CPMs online portal for that.

I have received an email from CPM stating:
"Thank you for your recent transfer of liability submission, we can confirm this has been received and is being processed."

A couple of weeks later I have received another letter from CPM telling me that the payment is overdue. CPM has not contacted me at all regarding the transfer of liability or have asked for more information (which I would not give of course).

What are my next steps?
- probably bad idea: contact them (online or phone) and ask them why they still contact me?
- Ask the driver to write to them from abroad acknowledging liability? I read this in a thread somewhere but this was not listed anywhere from CPM and I am very reluctant to do that even if the driver is of course aware and acknowledges liability.
- Do nothing (good things come to those who wait?)
- Use their online Appeal function telling them that I transferred liability and quoting:
"The driver is living abroad and I have fully transferred any liability I might have had as registered keeper, as required under Schedule 4 of the Protection of Freedoms Act 2012. The Act does not require a UK address for a driver, only an address where the driver can be contacted, and the driver could indisputably have been contacted at the address given."
- Once the appeal is denied go through IAS (CPM is ICP registered) but I read that there is very little chance of success as they are often referred to as a "Kangaroo Court".
If I am honest I did not expect this to happen. I expected a letter telling me that the address abroad is not serviceable (which it is of course) but CPM has not reacted whatsoever to the transfer of liability pretending as if it has never happened. 
Could someone please help me and point me in the right direction? If you require more information please let me know.
Thanks in advance for every help.

Half_way

Who's car park was this??

Is this the same parking charge notice or another one??

if tis the same you should try again..

 To CPM re parking charge notice #####

As previously discussed the driver of the vehicle on that day was bob smith who lives at (address) 

and as such you need to take up the matter of the parking charge with him/her at that address

do not contact me again regarding the collection of any alleged outstanding amounts on this parking charge notice.

Impossibleparker

It was the car park of a gym.
Yes it is the same notice and has the same number.
Is it ok to send this via email to CPM or is signed letter better (proof of postage). 
Thanks for your help.

KeithP

Never ever send anything to a parking company or their solicitors using any service that requires a signature.

All that does is give the intended recipient the opportunity to not sign and hence refuse delivery.

All you have then is proof of non-delivery. Not quite what you want.

If you want to use Royal Mail, then send it by standard first class post obtaining a free Certificate of Posting from the Post Office counter. The item is deemed delivered two working days later.

Keep that Certificate of Posting as proof.

Impossibleparker

Hello,
Sorry for bringing up this rather old thread but I wanted to update and ask for more advice.
CPM has written to the driver abroad. They got the name wrong but ok. They sent the letter in English despite the driver living in a country that does not have English as official language. The driver's command of English is limited. From what I understand is the driver not willing to pay.  What are the next steps (if any)?

- send it back to CPM with a short note saying: English not good (something along those lines) to make them understand they need to send it in the local language.
- do nothing and wait for CPM to send more letters and eventually a debt collecting threat? 

Will CPM eventually hold me as keeper liable if they cannot get money from the driver despite me transferring liability and will they send me letters (again!)?

I am also thinking about a SAR to understand what data they are holding. Is it advisable to do that and if yes is it ok to use the form on their website? 
They say that they won't delete any data related to a PCN for 2 years as they claim it they have a "legitimate interest" as a lawful basis of processing. Is that correct and legal?T

Thanks to anyone who replies. Every bit of information is welcome and helpful.

Le_Kirk

You have transferred liability and it has been accepted, you have no further official dealings with this issue.  However, I understand that you want to help the driver.  If the parking company do not hear from the driver, they will send letter of/before action, debt collectors letters and then official court claim form.  It is unlikely that they will try to instigate a small claim in a foreign court.

KeithP

The driver should acknowledge that they were the driver on the day in question, otherwise CPM will revert back to chasing the keeper.

twhitehousescat

send your friend abroad a simple email that they can copy , and then resend to the parking co , ask them to send the email CC (carbon copy) so that you can retain a copy*

the jist of the email is 
I (insert friends name here) admit to driving and parking on your land , however I hav no intention of paying you any monies , see you in (my local) court 

love n kissess 
xxx

* this will be useful to show a judge if they are foolish enough to chase you 

Le_Kirk

KeithP said:

The driver should acknowledge that they were the driver on the day in question, otherwise CPM will revert back to chasing the keeper.

Good idea Keith, maybe OP, you could script something in English for the driver to send IN HIS/HER name to CPM from his/her e-mail address or if by post his/her postal address.

Impossibleparker

That might sound like a silly question but when acknowledging that they were the driver should they write in English? I mean CPM did not bother to write in the language of the driver so why should the driver bother to write in the language of CPM? 
Should this letter be sent via post or email? Not sure if there is proof of posting in the country of the driver (there should be but I am not sure).

Le_Kirk

You could be naughty and send it in the language of the driver but, if you want this to go away, I would suggest it is in English.  As to post or e-mail, why not both?  Keep in touch with the driver to see what comes back from CPM.