Currys recorded call

J_B

numan234 said:

 I would be grateful for any advice, thanks 

Don't use Currys next time ...

Gavin83

numan234 said:

Hello all, advice needed please, I’ve just returned a Sony soundbar I purchased 7 months ago £1299 after it developed a fault with the display  , they have had it over a week so I called today for an update my previous conversations with customer services have been fine and found them helpful however today I was shocked when the gentleman I was talking to was very rude and dismissive from the start he then said to me you should be grateful we are repairing it because we think you have intentionally damaged it, I was totally shocked at this accusation can they get away with accusing someone directly without any evidence ? Is there anyway I can obtain a transcript of the conversation I assume they record calls , should I just put this down to a bad experience or should I take it further? I would be grateful for any advice, thanks 

What are you after as a resolution? An apology? Something else?

numan234

Hey J B  great advice that never crossed my mind 

numan234

Thanks Jsacker

hollydays

I usually respond to this type of rudeness by insisting I speak to a supervisor. If they say there's not one available, ask that one calls you back.Deal with it there and then.