LG warranty admission problem

trevjl

HI all, I have an issue with LG over a failed PC monitor. I purchased a new monitor through ebay in December. Brand new, in original box sealed etc etc. It has failed. LG admit it is in warranty period - which they say is 24 months. It even has manufacture date of 04/19 on the nameplate on the rear. I have sent them the necessary details, but they are insisting on a copy of VAT receipt. The seller is obviously not VAT registered so that is not possible. I have the paypal receipt to show proof of purchase, date etc. LG are saying that without the VAT number they will reject the claim. What I do not understand is what the hell has a VAT number got to do with it. That is tax, the warranty issue has nothing whatsoever to do with tax. Are they just being awkward and trying to squirm out of it or do they have a legal right to demand this ?? I cannot believe this stands up, although I am open to be corrected. A shame really as all my kit is LG and has been very good and reliable over the years. If they wont honour this then it will be the last time I ever buy LG. Thanks for any advice.

Aylesbury_Duck

First things first, is the warranty transferable?  I take it you're not the original purchaser, therefore it's the original owner that holds any warranty rights, assuming they registered the product if that's what LG requires.  If the warranty wasn't transferred to you (and if transfer is allowed) then you have no warranty rights.

I don't think they're trying to squirm out of anything.  They're trying to establish if you hold the warranty.  It looks to me as if you might not.  Is the person you bought from a registered retailer of LG products, or just an eBayer who could have got the TV off the back of a lorry?

I doubt LG browse these forums, so your rather silly overreacting threat is probably wasted.

shaun_from_Africa

trevjl said:

. LG are saying that without the VAT number they will reject the claim. What I do not understand is what the hell has a VAT number got to do with it. That is tax, the warranty issue has nothing whatsoever to do with tax.

Their warranty may well only apply to new goods purchased from official resellers and they want the VAT number to confirm that the monitor was purchased from such a seller.

zoob

You should be contacting the retailer you bought it from first as it’s only 3 months old and your rights under CRA 2015 is with them 

davidmcn

zoob said:

You should be contacting the retailer you bought it from first as it’s only 3 months old and your rights under CRA 2015 is with them 

I presume when the OP says they bought it on eBay without any Vat invoice that they mean they bought it from a private individual rather than a trader. 

zoob

davidmcn said:

zoob said:

You should be contacting the retailer you bought it from first as it’s only 3 months old and your rights under CRA 2015 is with them 

I presume when the OP says they bought it on eBay without any Vat invoice that they mean they bought it from a private individual rather than a trader. 

So that would mean he bought a secondhand monitor from a private seller so it’s buyer beware, also he’s no rights with the manufacture on less guarantee terms state  different