I have recently tried to reclaim some of my going over my overdraft charges due to hardship, i have been a good customer for years with them instead of offering me any kind of refund they have sent me a letter suggesting they want to take my overdraft away! Also I have a packaged bank account I have had it for years and it was done during a phone call and the adviser said I have to pay for it or I would not get an overdraft. Only received the letter yesterday dont know how to respond, any advice please?


  • [Deleted User]
    [Deleted User] Forumite Posts: 26,612
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    I don't think they are "suggesting" that they want to take away your overdraft facility, to be honest...
  • John_
    John_ Forumite Posts: 925
    500 Posts Name Dropper
    What sort of response are you looking for? Just pay off your overdraft and don’t use it again. It’s not something that you should be relying on anyway, so just leave some of your savings in your current account as a buffer instead.
  • -taff
    -taff Forumite Posts: 14,186
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    If you are genuinely in financial hardship they can do one of three things usually, stop any charges for a few months, refund any charges from 6 months or freeze interest. They dont appear to have done any of that.
    Their interpretation of financila hardship is  cnstant cycle of being in an overdraft after paying essential bills. Any bills hat are no essential, like sky, or  a HP car will disprove your financial hardship claim.
    Your packaged bank account you can cmplain about especially if you have duplicate cover on any of the perks that come with it, but it sounds like it was sold to you to give you a vhaeper borrwoing option by having less interest on an overdraft.
    Go to the debt free wannabe board for help with your budgeting, they can lso possibly help with the bak overdraft, or on the banking boards. Beware, your post may being some unwanted responses on the bank board wheras the debt free board is more positive and encouraging.
    Shampoo? No thanks, I'll have real poo...
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