lost return - who should chase this up?

SystemSystem Forumite
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This discussion was created from comments split from: Royal mail item lost my item sent.

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  • ianh777ianh777 Forumite
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    i31/2 months ago i sold an item on ebay buyer wanted to return i agreed and paid the postage buyer uploaded a tracking item no show week later 48hrs tracking buyer made clain paypal 3 weeks later i won case as buyer didnt chase up the return now is stating he taking me court as ive not refunded  tracking shows item still in post office from day 1 has no movement in the system...just pop..
    who is responsible to chase royal mail?
  • edited 28 February 2020 at 8:04AM
    custardycustardy Forumite
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    edited 28 February 2020 at 8:04AM
    ianh777 said:
    i31/2 months ago i sold an item on ebay buyer wanted to return i agreed and paid the postage buyer uploaded a tracking item no show week later 48hrs tracking buyer made clain paypal 3 weeks later i won case as buyer didnt chase up the return now is stating he taking me court as ive not refunded  tracking shows item still in post office from day 1 has no movement in the system...just pop..
    who is responsible to chase royal mail?
    You need to tell your buyer to claim from RM.
    They are pretty much wasting their time with court
  • soolinsoolin Forumite, Board Guide
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    I have moved this question to its own thread as the other thread was a little old and this new question might get overlooked.


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  • dj1471dj1471 Forumite
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    You say you paid for the return postage, in which case you must refund the buyer and claim from Royal Mail for the loss.
  • the_lunatic_is_in_my_headthe_lunatic_is_in_my_head Forumite
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    There's not enough information to answer really.

    OP are you acting as a business or private seller?
    What was the reason for the return?
    Did you buy the label and send it, send funds to cover the return or give a label via eBay's return flow, etc?
    What was the service? RM Tracked or RM48 standard (with signed for added)?  
    What was the item?
    Did the buyer say they are taking you to court, send a letter before action or did they file already and you have received official documents for the process?
  • shaun_from_Africashaun_from_Africa Forumite
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    dj1471 said:
    You say you paid for the return postage, in which case you must refund the buyer and claim from Royal Mail for the loss.
    Possibly, possibly not.
    If the OP simply sent the buyer the money for the postage and the buyer then used that money to send the item, it is the buyer that has the contract with RM and it is them that must claim.
    If however, the OP purchased the postage online and sent the buyer a link to enable them to print out the postage label, the OP has the contract and should claim.

  • theonlywayisuptheonlywayisup Forumite
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    As has been pointed out, there is not enough information for anyone to give a valid response.  The question on whether the op is a business or private seller is the most pertinent.  Hopefully the OP will return. 
  • pinkshoespinkshoes Forumite
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    ianh777 said:
    i31/2 months ago i sold an item on ebay buyer wanted to return i agreed and paid the postage buyer uploaded a tracking item no show week later 48hrs tracking buyer made clain paypal 3 weeks later i won case as buyer didnt chase up the return now is stating he taking me court as ive not refunded  tracking shows item still in post office from day 1 has no movement in the system...just pop..
    who is responsible to chase royal mail?
    If YOU paid return postage then YOU need to  refund buyer then claim from RM.

    Have you chased up RM? Probably a bit late now...
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
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