Gourmet Society card

Giantdaz74

Hi, just after some advice please. I took out a trial 3 month membership with Gourmet society and after 2 months i had an email saying if i didn't want to continue i had to cancel otherwise it would auto subscribe, as i'd only used it twice in that time i decided it wasn't worth keeping so while i was on a break in Dublin i phoned the number on the email to cancel it which i presumed had done the job only to then receive another email a few weeks later telling me my subscription had been renewed and i'd been charged £34.99 for the pleasure !.
I emailed them explaining that i'd cancelled it already and they basically called me a liar and said they couldn't find a 'footprint' of my cancellation via the phone number i'd given and as i'd cleared my phone's log in the month previous to ringing them i couldn't 'prove' i'd called them and they won't be refunding me but will cancel the auto subscription for next year !!!.
I sent another email complaining about this and threatening to take it further to get my money back to which i was offered a 'reduced subscription' of £29.99 meaning they would refund me £5 !!.
Can anyone advise me on what to do here as i am damned if i'm letting £34.99 go for something i don't want and don't intend using, it's basically my word against there's that i cancelled it and as i can't prove it am i up poo creek without a paddle so to speak?
Thanks for any help

DCFC79

Giantdaz74 said:

Hi, just after some advice please. I took out a trial 3 month membership with Gourmet society and after 2 months i had an email saying if i didn't want to continue i had to cancel otherwise it would auto subscribe, as i'd only used it twice in that time i decided it wasn't worth keeping so while i was on a break in Dublin i phoned the number on the email to cancel it which i presumed had done the job only to then receive another email a few weeks later telling me my subscription had been renewed and i'd been charged £34.99 for the pleasure !.
I emailed them explaining that i'd cancelled it already and they basically called me a liar and said they couldn't find a 'footprint' of my cancellation via the phone number i'd given and as i'd cleared my phone's log in the month previous to ringing them i couldn't 'prove' i'd called them and they won't be refunding me but will cancel the auto subscription for next year !!!.
I sent another email complaining about this and threatening to take it further to get my money back to which i was offered a 'reduced subscription' of £29.99 meaning they would refund me £5 !!.
Can anyone advise me on what to do here as i am damned if i'm letting £34.99 go for something i don't want and don't intend using, it's basically my word against there's that i cancelled it and as i can't prove it am i up poo creek without a paddle so to speak?
Thanks for any help

I cant see how you can get a refund since you have no proof of it.

Should have googled how to cancel as its gives a second option.

Giantdaz74

But i did cancel, i know i did it and they are saying i didn't, they can't prove i didn't either so how is that seen as fair?

DCFC79

Giantdaz74 said:

But i did cancel, i know i did it and they are saying i didn't, they can't prove i didn't either so how is that seen as fair?

I wasn't questioning if you cancelled.

I take it you have checked your emails to see if you received a confirmation of you cancelling ?

Giantdaz74

Giantdaz74 said:

But i did cancel, i know i did it and they are saying i didn't, they can't prove i didn't either so how is that seen as fair?

I wasn't questioning if you cancelled.

I take it you have checked your emails to see if you received a confirmation of you cancelling ?

Yep, 1st thing i did when i got the renewal notification as i knew i'd cancelled and couldn't believed i'd been charged, last email i had was the one informing me my free trial was ending, it was that that reminded me to cancel.

DCFC79

Giantdaz74 said:

Giantdaz74 said:

But i did cancel, i know i did it and they are saying i didn't, they can't prove i didn't either so how is that seen as fair?

I wasn't questioning if you cancelled.

I take it you have checked your emails to see if you received a confirmation of you cancelling ?

Yep, 1st thing i did when i got the renewal notification as i knew i'd cancelled and couldn't believed i'd been charged, last email i had was the one informing me my free trial was ending, it was that that reminded me to cancel.

You spoken to GS again ?

Giantdaz74

They and paypal have both basically told me it's tough !!!!!!!

stormCat99

Can't you just get your outbound call log from your phone bill? That will prove that you did call them.

Giantdaz74

boots_babe said:

Can't you just get your outbound call log from your phone bill? That will prove that you did call them.

No cos i deleted it all, wasn't planning on having this problem 3 weeks later so hadn't thought to save them.

lisyloo

Can you ask your phone provider for a duplicate statement?