Cancelling Sky Contract.

garyandlynn

How can I cancel a Sky contract I am stuck with until October? I want to change to Virgin Media they are half the cost?

JSmithy45AD

Pay them off what you owe. See if Virgin will cover at least some of the cost.

JJ_Egan

Rough guide .

Your Sky contract times remaining months total and see what you now save .

VM price rise April check .

penguineater

garyandlynn said:

How can I cancel a Sky contract I am stuck with until October? I want to change to Virgin Media they are half the cost?

I read something interesting a few weeks ago. When you upgrade or downgrade your contract, your old contract ends and you are placed on a new one.

Any time you start a new contract, you get around 30 days cooling off period (check how long this is), meaning you can cancel the new contract penalty free - just return any equipment you received.

So the method would be: upgrade/downgrade your contract to a new one (confirm on the phone it is a new contract?) and then some days later phone up and say you are wanting to cancel during the cool off period - give them a plausible reason such as, it is too expensive.

When you join Virgin, do note that they increase prices after the initial cheap period, you'll need to go to cancellations before getting a good price again.

macman

There is no cooling off period on a contract extension, but good try. If it were that easy, everyone would do it.

JSmithy45AD

penguineater said:

garyandlynn said:

How can I cancel a Sky contract I am stuck with until October? I want to change to Virgin Media they are half the cost?

I read something which was totally wrong a few weeks ago....

Corrected that for you.

Boohoo

macman said:

There is no cooling off period on a contract extension, but good try. If it were that easy, everyone would do it.

Sky may have moved the goalpost's then.
In Feb 2018 I took fibre/line rental and calls from Sky for 18 months.
When Jan 2019 comes around I noticed my bill was way more than it should so I contacted Sky and was told that I had an 18 month min term contract but only a 12 month discount. This was wrong as I had screenshots of the chat and emails confirming the Feb 2018 deal but Sky said no.
I was passed to some other department and I took a price for the same package as before for another year and on a new contract but higher than I was paying before.

About a week after starting this deal I saw NOW Broadband were doing a deal for fibre, rental and anytime calls for £30pm so I contact order it. Same day an email from Sky arrives saying that I will have to pay ETF's of well over £100 as I am leaving early. I call them up and explain and after a while when they looked at my account they said no as I am in a contract but I mentioned the cooling off period and she then said oh I see you have just started a new contract and I can leave for free and there will be no charges to pay.

There have been posters on MSE who have had this happen and also on Sky's community forum site.

garyandlynn

We seem to have got away with the early release rubbish seeing as how we were with them for 12 years. Looking forward to getting Virgin in next Thursday, £40 a month cheaper, faster broadband, and free BT Sports Yippee!

garyandlynn

JSmithy45AD said:

Pay them off what you owe. See if Virgin will cover at least some of the cost.

JSmithy45AD said:

Pay them off what you owe. See if Virgin will cover at least some of the cost.

JSmithy45AD said:

Pay them off what you owe. See if Virgin will cover at least some of the cost.

If you get someone knock on your door saying they are from Virgin and tell you they will pay off your remaining Sky contract just say no. I contacted Virgin and they said this will not happen.

JJ_Egan

Make a note of your VM contract end date as they are likely to push the price back up .