Allay asking me to pay for PPI I never requested from them

LesBate

I applied for a PPI refund using the Resolver free service. The lender has paid out but now I have received a letter from a company called Allay Claims, saying "Congratulations, we won!" but I have never heard of them and nor have I signed any authorisation forms.

I phoned and told them all of this and they said they would send me a copy of the authorisation form. I received that this morning and it has my name and address on it, it is dated last August and it has a signature which clearly is not mine! They are asking me to check the form, make any changes and sign it again, which obviously, I am not going to do!

Can anyone advise me how I can resolve this? 

Thanks in advance! 

Les

[Deleted User]

Make a written complaint.

SonOf

Claims companies are regulated by the FCA now.   So, you now have access to the regulated complaints process and can complain to them (basically saying the same as you have here).  They are required to act on your complaint in a certain way and you will have access to the FOS if they decline.

If you feel they are acting unlawfully by attempting to get money out of you where no contract existed then you can report them here:  https://www.fca.org.uk/consumers/report-scam-unauthorised-firm