Smart meter

Former_E.ON_Company_Representative:_Malc

bargainbetty said:

You don't have to change if you don't want to. I finally gave in when I realised that pretty much all the companies are restricting their best deals to people who agree to have one fitted. If you agree, make sure they fit the latest model (SMETS2) as the older ones just stop being smart if you switch providers. It doesn't make it harder to switch, but you might find some companies can't use the smart functions, so you go back to reading and submitting your readings. 

As above bargainbetty, we're now fitting the later SMETS2 smart meters as standard. These meters retain their smart features following a change of supplier.

There might be some installations (around 5 per cent) where, due to things like signalling issues, we're unable to fit SMETS2. In these cases, the technician will advise and customers can choose to either abort the job or go for SMETS1. If they go for SMETS1, these meters will be upgraded by the end of this year so they can be managed in the same way as SMETS2. This includes staying smart after a switch. These upgrades are done remotely so there's no need for a second home visit.

Hope this is of interest bargainbetty.

Malc

Former_E.ON_Company_Representative:_Malc

Highland76 said:

OP, despite the horror stories, you'll be fine getting a smart meter installed through E.ON - but as bargainbetty says ensure its a SMETS2 meter they install rather than 1st gen SMETS1. I had a SMETS2 meter installed through E.ON in Dec 2019 and it works as it should. Perhaps I've been very lucky but so far the E.ON smets2 meter
1) Hasn't billed us for more energy than our old meters
2) Hasn't given the whole family cancer
3) E.ON haven't turned off the energy supply at peak time usage for giggles

Glad all's going well with your smart SMETS2 meter Highland76.

Malc

Former_E.ON_Company_Representative:_Malc

ado said:

I got a smart meter from tonik about 18 months ago but I've just changed to EON  and found that I can't use it as a smart meter anymore!  They said that there would be an update  in 2024 which would allow it to become smart again but in the meantime it will stay dumb.  One of the things about smart meters is that they are supposed to help with going green so it seems counter productive that most can't be used by more than one energy company and that I'll have to get a new meter with the old one being thrown away.  That doesn't strike me as being very green!

Hello ado and many thanks for joining us.

It sounds like you've an earlier SMETS1 smart meter. You're right, these meters lose their smart features following a change of supplier. As above, we're upgrading these meters so they can be managed in the same way as SMETS2 including being able to send us readings automatically so you don't have to. These upgrades will be done remotely so there'll be no need to visit your home and you can keep the same meter.

We're looking to complete these upgrades by the end of this year. The 2024 date you mention is the industry's revised date by when smart meters have to be offered to all customers. We're aiming to do this much sooner and are on course to give all our customers the opportunity to have a smart meter by the end of 2020.

Hope this explains ado. Please let me know if you need any more details as happy to help.

Malc