Won my MPPI claim, but sceptical about calculation

sethnk

I finally received a decision from HSBC after 6 months and was very pleased to learn they have accepted my claim. I had no idea I was sold MPPI and did not require it. The question I have is, they are telling me that I had MPPI from mortgage inception (Jun-2002) though to Oct-2004 (with the first 6 months being free), meaning a somewhat strange length of 28 months. However, my mortgage was for 11 years (and is repaid now). Since I had no knowledge this insurance policy even existed, I had assumed it must have been in place for the entire duration of the mortgage. Hence, I'm surprised (and disappointed!) that it was only for this period.

Is this typical for HSBC MMPI in those days?  Could HSBC be deceiving me and relying on the fact that the paper trail on my side is quite limited?  Clearly, the amount awarded would be considerably larger if premiums were paid until completion of the mortgage.  I received no notification that this was ending nor did I request to terminate it. I'm wondering if there is scope to dispute this.  If anyone can let me know whether this kind of policy duration seems normal it would be much appreciated.

[Deleted User]

sethnk said: I'm wondering if there is scope to dispute this. 

If you have compelling  evidence (statements) that you paid more than is being refunded then, of course, you can "dispute" the offer. 

Without such evidence, of course, you are wasting your time..

sethnk

I completely agree - so the need for evidence is indisputable.  However, two questions pop into my head and I'm a newbie round here: (1) is it possible that HSBC would lie if they think they could get away with it concerning policy details around expiry? Has anyone seen that before? The effect of the lie is about £20-30k in award.  (2) is a 28 month MPPI a common "default" option when getting a mortgage in 2002?
Thanks for your input.

[Deleted User]

They're not lying.  But if you think they gave incomplete data, you can send them yours 

SonOf

You can look at your bank statements.   It would have been a standalone direct debit.   
(2) is a 28 month MPPI a common "default" option when getting a mortgage in 2002?
It is pay as you go.  So, maybe you cancelled the direct debit.