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BooJewels

TheWoodler said:

@BooJewels I’m in exactly the same situation with my Skipton RS so that suggests process. I’m inclined to see how the land lies after today and contact them tomorrow if it hasn’t gone out by COP today. 

Ah, that's why I mentioned it here - I figured either I was alone and it needed sorting, or it was a Skipton issue, which would mean other people were experiencing the same.  I think I'll do the same, see what happens by tomorrow.  Looking at the dates of previous payments, they varied from 3rd to 5th - so if it was going to happen on the 4th or 5th, then it might be a BH weekend issue after all.  Just out of curiosity - does yours show as a 'scheduled payment' as mine hasn't this month, where it usually has done?  It's not really a big deal, the difference in interest is only about 53p between where it was and the RS - I just like things to work as expected.

Thanks also @Bigwheels1111 - mine was supposed to be by SO - I set it up on 2nd or 3rd June last year and it has worked fine until this month.

BooJewels

I just went to look at the Skipton web page, wondering if there was any announcements about technical issues or the like.  The web chat button popped up, so I thought I'd ask.  It transpires that the SO had been cancelled on 2nd May as that was the end of the arrangement (last payment supposed to be the 1st) - but because the payment hadn't been made in time, it didn't actually happen.  She advised to make the payment manually, which I have done now.  

TheWoodler

Thanks @BooJewels I had a look, and it was exactly the same as you - no scheduled payments in either the withdrawing or receiving accounts - so I’ve now done the manual transfer too. 

Grateful to you for alerting me and hopefully others to the issue, as I might very well not have checked until receiving the maturity pack later this month. 

friolento

BooJewels said:

I have a modest issue with my Skipton Regular Saver.  I set it up in early June last year and I think I made the first payment manually on 2nd June and a Standing Order to pay on the 1st month thereafter - the last one being 1st May 2024 = 12.  It showed in the EA saver feeding it as a 'scheduled payment' each month and around the third of the month, the £250 moved from there to the RS.  Current balance £2,750.

I noticed a week or two ago that it wasn't showing as a scheduled payment for 1st May - but the balance was also below £250, but I'd set up another payment to go from my BRT to the EA to bring the balance over £260 ready for that payment, on 26th April, which it did.  It should have gone on Friday at the latest - but the payment hasn't been made and it isn't showing as scheduled.  

I'm wondering whether to make the last payment manually, or wait and see if it sorts itself out after the BH weekend catch up?

What is BRT?

BooJewels

It seems odd to me that they expire a standing order from the day after it was due, especially when they're slow at expediting them and it doesn't allow for the scheduled date landing on a weekend when they don't do transactions at weekends.  I'll have to make a note in my spreadsheet, as I'm likely to set up a new one when this matures and I'll forget the details by this time next year.

BooJewels

@friolento BRT = Base Rate Tracker. 

ColdIron

friolento said:

BooJewels said:

I have a modest issue with my Skipton Regular Saver.  I set it up in early June last year and I think I made the first payment manually on 2nd June and a Standing Order to pay on the 1st month thereafter - the last one being 1st May 2024 = 12.  It showed in the EA saver feeding it as a 'scheduled payment' each month and around the third of the month, the £250 moved from there to the RS.  Current balance £2,750.

I noticed a week or two ago that it wasn't showing as a scheduled payment for 1st May - but the balance was also below £250, but I'd set up another payment to go from my BRT to the EA to bring the balance over £260 ready for that payment, on 26th April, which it did.  It should have gone on Friday at the latest - but the payment hasn't been made and it isn't showing as scheduled.  

I'm wondering whether to make the last payment manually, or wait and see if it sorts itself out after the BH weekend catch up?

What is BRT?

Skipton's Base Rate Tracker I'd imagine. I feed my RS from that too

subjecttocontract

friolento said:

BooJewels said:

I have a modest issue with my Skipton Regular Saver.  I set it up in early June last year and I think I made the first payment manually on 2nd June and a Standing Order to pay on the 1st month thereafter - the last one being 1st May 2024 = 12.  It showed in the EA saver feeding it as a 'scheduled payment' each month and around the third of the month, the £250 moved from there to the RS.  Current balance £2,750.

I noticed a week or two ago that it wasn't showing as a scheduled payment for 1st May - but the balance was also below £250, but I'd set up another payment to go from my BRT to the EA to bring the balance over £260 ready for that payment, on 26th April, which it did.  It should have gone on Friday at the latest - but the payment hasn't been made and it isn't showing as scheduled.  

I'm wondering whether to make the last payment manually, or wait and see if it sorts itself out after the BH weekend catch up?

What is BRT?

My guess is : base rate tracker 

TheWoodler

BooJewels said:

It seems odd to me that they expire a standing order from the day after it was due, especially when they're slow at expediting them and it doesn't allow for the scheduled date landing on a weekend when they don't do transactions at weekends.  I'll have to make a note in my spreadsheet, as I'm likely to set up a new one when this matures and I'll forget the details by this time next year.

I agree. It’s also not uncommon for there to be weekends around Bank Holidays, extending the non-transaction days, so it’s the type of thing that can easily slip under the radar. In this case 1 May - for anyone whose SO fell on the 1st of the month - was a working day, as it was a Wednesday, and my normal SO date was 3 May, Friday, still a working day.

SOs are set and cancelled by the customer, so should go out on the nearest available transaction date and surely shouldn’t be cancelled by the bank/BS.

Given that it was an internal SO, the fact it should have gone out on a working day, and the fact at least one other person is identically affected, it’s pointing to process error for me, and may continue playing out across the month for others affected depending on their SO date. I think it’s worth me getting in touch with them tomorrow. 

Bigwheels1111

When Chase did not pay my SO on a bank holiday I questioned it.
Reason was bank holiday, ok I get it.
When it did not pay the next day I complained.
Got £50 for my trouble.
Complain, complain, complain.