We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Bulb missing from comparisons

Options
glocal
glocal Posts: 125 Forumite
Part of the Furniture 100 Posts Combo Breaker
Last year I used the MSE comparison tool and switched to Bulb. When I use the tool now, it doesn't seem to be aware of the supplier at all. It's as if it doesn't exist, even though it would be in the top 3 for my consumption. Why is that? It has been happening for at least 2-3 months. 

Comments

  • Biscuit_Tin
    Biscuit_Tin Posts: 782 Forumite
    Seventh Anniversary 500 Posts Combo Breaker Name Dropper
    edited 23 February 2020 at 2:21PM
    glocal said:
    Last year I used the MSE comparison tool and switched to Bulb. When I use the tool now, it doesn't seem to be aware of the supplier at all. It's as if it doesn't exist, even though it would be in the top 3 for my consumption. Why is that? It has been happening for at least 2-3 months. 
    No problem to find the details of Bulb here, and they are shown in a comparison:

    ... but only if you are not currently with Bulb.

    As you are currently with Bulb, then they are not shown in alternatives list (but obviously are in the current supplier list) presumably as it's not an option to switch to them as you already are with them. They only have the one tariff.

    Edit: I see you asked this same question 3 weeks ago:
    https://forums.moneysavingexpert.com/discussion/comment/76783437#Comment_76783437

  • glocal
    glocal Posts: 125 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Strange that. I tried the comparison on a friend's laptop who wanted to switch from eon I think for gas/electricity. To my surprise Bulb was not there.
    For some reason I didn't get notifications and didn't know about this and other answers. Fixed now. Thanks.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.