New Post Advanced Search

Coronavirus: The latest from MSE


The MSE team is working extremely hard to keep the info we have about your travel rights, cancellation rights, sick pay (and more) up to date.
The official MSE guides: NEW MSE Coronavirus Guides

NEWSFLASH 31/3
RESCUE FLIGHTS FOR STRANDED BRITS * SCHOOL MEALS VOUCHERS * BRIGHTHOUSE COLLAPSES
mitsy72mitsy72 Forumite
2 posts
First Post
MoneySaving Newbie
Hi all just would like some advice please. Myself and my mum booked a dream trip to Australia then to cruise round new Zealand. We booked it two years ago and it’s taken us that long to pay for it. Now due to the virus and the fact we have a stopover in Singapore and my mums ripe old age off 78 I feel that it is not safe to take her away now . I’ve rang love it book it which is who we booked it with and asked to change the cruise which they have refused to do. They will not refund us or help us in any way. We are due to go tomorrow but have made the decision to cancel. Unfortunately loosing all our money . I’ve also rang royal Caribbean and they have also refused any help or advice and have also told us we will not get a penny back. Any advice would be gratefully received thanks. 
«1

Replies

  • jasdevjasdev Forumite
    95 posts
    Ninth Anniversary 10 Posts
    Unfortunately, cancellations in such an instance would only be refunded by your travel insurer if the Foreign & Commonwealth Office updates their guidance to recommend against "All but essential travel" to a country. At the moment, Singapore is not such a country.
    It is tough but your travel agent and Royal Caribbean would both have been unusually generous had they offered to refund you.
    Sorry that I could not be of any help.

    We have removed your signature - please contact the forum team if you are not sure why - Forum Team

  • elsienelsien Forumite
    22.1K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭
    Whilst fully appreciating your concerns, what does your mother feel about continuing or cancelling? Should that not be her decision to make? 

    Is there definitely still the stop in Singapore? If the concerns about safety were that high, would the cruise company not amend the Itinerary? The main issue with coronavirus seems to be pneumonia. Could mum try to get a pneumonia vaccination if she's not already had one?
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • northwest1965northwest1965 Forumite
    1.9K posts
    Part of the Furniture 1,000 Posts
    ✭✭✭
    Could you pay to change the dates?. If you do cancel flights, remember you can claim back the taxes
    Loved our trip to the West Coast USA. Death Valley is the place to go!
  • eDickyeDicky Forumite
    5.2K posts
    Fifth Anniversary 1,000 Posts
    ✭✭✭✭
    What do you mean by a 'stopover' in Singapore - changing flights in transit at the airport, or a day or two stay in the city..?

    Even if it's the latter, the authorities and commerce etc are taking very responsible measures to prevent any spread of COVID19 and cases are relatively not widespread. Your own precautions could also be taken, such as not even leaving the hotel...
    Evolution, not revolution
  • onwards&upwardsonwards&upwards Forumite
    2.1K posts
    1,000 Posts Name Dropper First Anniversary
    ✭✭✭✭
    elsien said:

    The main issue with coronavirus seems to be pneumonia. Could mum try to get a pneumonia vaccination if she's not already had one?

    The pneumonia vaccine doesn’t protect against Coronavirus.  It’s for pneumococcal bacterial pneumonia. 
  • WestinWestin Forumite
    2.8K posts
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    ✭✭✭✭
    I expect you have been looking forward to this holiday for a long time. What a shame.

    As has been pointed out already, this is just a disinclination to travel and the cost to cancel therefore sits with you and your family.  Any non-refundable travel items will typically be lost.  The travel agency and Royal Caribbean have not done anything wrong.  At best you may be able to claim back the APD on the outbound flight (£78 pp). Sorry.


  • mattyprice4004mattyprice4004 Forumite
    4.7K posts
    Eighth Anniversary 1,000 Posts
    ✭✭✭✭
    That's a shame, but I do understand why you've chosen not to travel.
    Unfortunately you have no recourse for a refund, so unless you're insured it'll be down to you choosing not to travel; ie no refund. Sorry. 
  • bradders1983bradders1983 Forumite
    1.4K posts
    1,000 Posts Second Anniversary Name Dropper
    ✭✭✭
    That's a shame, but I do understand why you've chosen not to travel.
    Unfortunately you have no recourse for a refund, so unless you're insured it'll be down to you choosing not to travel; ie no refund. Sorry. 
    Even if she is insured, have the Foreign Office advised against all travel to Singapore?
  • bradders1983bradders1983 Forumite
    1.4K posts
    1,000 Posts Second Anniversary Name Dropper
    ✭✭✭
    One of my replies seems to have been deleted, so I shall rephrase it to the OP in a way nobody can take issue with:
    Your reaction is totally over the top. Hope this is nice enough.
  • WestinWestin Forumite
    2.8K posts
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    ✭✭✭✭
    I am not sure that the OP will return or not.  Just one post so far.

    I still am not clear if the Singapore stop over was the flight on route to join the cruise ship in Australia - so perhaps a few transit hours at Changi Airport - or - if the cruise ship included a port visit on the itinerary.    
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support