Coronavirus: The latest from MSE
The MSE team is working extremely hard to keep the info we have about your travel rights, cancellation rights, sick pay (and more) up to date.
RESCUE FLIGHTS FOR STRANDED BRITS * SCHOOL MEALS VOUCHERS * BRIGHTHOUSE COLLAPSES
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Hi all just would like some advice please. Myself and my mum booked a dream trip to Australia then to cruise round new Zealand. We booked it two years ago and it’s taken us that long to pay for it. Now due to the virus and the fact we have a stopover in Singapore and my mums ripe old age off 78 I feel that it is not safe to take her away now . I’ve rang love it book it which is who we booked it with and asked to change the cruise which they have refused to do. They will not refund us or help us in any way. We are due to go tomorrow but have made the decision to cancel. Unfortunately loosing all our money . I’ve also rang royal Caribbean and they have also refused any help or advice and have also told us we will not get a penny back. Any advice would be gratefully received thanks.