Sky Q Negotiation Issues

rso1999

As a supposed Sky Diamond VIP customer I feel totally let down by their customer service.  Having verbally agreed a new contract rate for Sky Q it was installed 2 days ago.  However, going into ‘View my future bills’ I noticed that the price being charged was not the price agreed (increase of £22 month).  On calling Sky (Complaints Dept) and following on from their investigation it appears that the customer service advisor (who is now under disciplinary.... something I’m very uncomfortable with) had been wrong to quote me my original deal.  The Complaints Department have since reneged on the promised deal despite them having evidence of the original conversation.  Can I also say that the original contact and conversation was made due to experiencing installation issues and was quoted as a goodwill gesture. 

I’ve also been told that my new Sky Q 18 month contract is only for the hardware and not the Sky TV packages despite being informed to the contrary at the time of negotiation. This means when my old Sky HD subscription expires in September I need to negotiate my Sky TV pack.  And, if I’m not happy with the renegotiated price and choose not to renew I would still be liable to pay the minimum package deal for Sky Q (hardware) because of the 18 month contract!!!   Would be very interested to hear if anyone else has experienced similar.