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British Gas "Annual" Boiler Service
I have a British Gas HomeCare "Annual" service contract. "Annual" in quotes because in practice it's just about impossible to get an annual service: in reality it’s a service every 14 months. Is this other people’s experience?
You can’t access the BG booking system until a year after your previous service and then the earliest date you can get will be 7 to 12 weeks in the future. I believe it’s actually BG policy not to allow anyone to book a service that’s less than 50 days in the future. So you just can't book a service that's a year after the previous one.
It seems wrong that BG advertise an annual service when it’s no such thing. Has anyone else had the same experience, that in practice it’s at least 14 months between services?