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Gladstones LBC

Hi, can anyone help me please?  I have received a LBC from Gladstones out of the blue for a  parking fine from over 4.5 years ago.  The 30 day deadline to complete their online forms is today and I'm not sure what to do.  I've read about something called a SAR but I don't really understand what it is and what I need to do.  Do I complete their online form or do the SAR? Help please?  They are also charging £160.00.
Many thanks

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