Virgin Media defaults

johnson28

I hope someone can help... in September we decided to change from Virgin Media who.were charging 96pcm for their tv and broadband package, to Now TV. We checked on our account online which said we were out of contract. We switched and received a 'sorry you're leaving us' letter but no calls or Bill's etc. Now I have discovered that for the last 4 months, they have been registering defaults on my credit file and I'm not sure what for! How do I challenge this? I am trying to get my credit file in order so I can apply for a mortgage and this is making it impossible! Any advice greatly appreciated. 

pphillips

Have you spoken to Virgin Media about getting the defaults removed?

dcfc67

Try this

creditfileammendments@virginmedia.co.uk

[Deleted User]

johnson28 said:We checked on our account online which said we were out of contract. We switched and received a 'sorry you're leaving us' letter but no calls or Bill's etc. Now I have discovered that for the last 4 months, they have been registering defaults on my credit file and I'm not sure what for! How do I challenge this?

Did you perhaps cancel your Direct Debit before the final bill was produced? You have to give a month's notice remember..