Al Rayan Bank to switch off online banking next week - MSE News 20 February 2020 at 3:56PM in Savings & investments 11 replies 798 views

Former_MSE_Naomi

Sharia bank Al Rayan has announced it will "switch off" online banking next week, sparking outrage among customers who are unable or unwilling to use an app to access their account...

Read the full story:

'Al Rayan Bank to switch off online banking next week'

Click reply below to discuss. If you haven’t already, join the forum to reply.

Biggus_Dickus

I can't get the latest App to work. Two different accounts using two different iphones (ios 13.3.1) and the App just crashes immediately after  an apparentlly successful logon to Al Rayans mobile banking portal. The whole set-up procedure then needs to be re-started, but with the same unsuccessful end result (on BOTH phones) each time.   

BankMan

I will not now be topping up my account to £85k which I had planned to do next month. I have brought my account to zero. I have asked them to close the account but apparently they need this in writing which I will not do. So I’ve asked them to ensure I have access after the end of the month so I can withdraw any accrued profit and I’ll leave the account at zero.

xylophone

I am waiting with bated breath for the arrival of my hard token device which I requested by phone.  

masonic

Biggus_Dickus said:

I can't get the latest App to work. Two different accounts using two different iphones (ios 13.3.1) and the App just crashes immediately after  an apparentlly successful logon to Al Rayans mobile banking portal. The whole set-up procedure then needs to be re-started, but with the same unsuccessful end result (on BOTH phones) each time.   

I had an issue like that, albeit on Android, which turned out to be the result of me using a custom swipe keyboard. The app would only work if I disabled the keyboard app and reverted to the system default keyboard.

JohnTheSkier

masonic said:

Biggus_Dickus said:

I can't get the latest App to work. Two different accounts using two different iphones (ios 13.3.1) and the App just crashes immediately after  an apparentlly successful logon to Al Rayans mobile banking portal. The whole set-up procedure then needs to be re-started, but with the same unsuccessful end result (on BOTH phones) each time.   

I had an issue like that, albeit on Android, which turned out to be the result of me using a custom swipe keyboard. The app would only work if I disabled the keyboard app and reverted to the system default keyboard.

I've also had this issue on Android, despite running Android 8.1.0. And unlike masonic, I'm using the standard keyboard. Tried restarting app, phone, re-installing and re-registering, but it stalls on the verification stage, whichever method I choose. I've emailed them to ask them about it.

jono1975

I installed the Al Rayan Android app and it has never launched, just crashes on load "Al Rayan Bank UK has stopped".  My father uses online banking and has a phone little older than Android 8 so he has no chance at all.  Also, who wants to be sending scans of their passport over the internet, it's very sensitive information.

Zanderman

I see MSE, new forum or not, still start MSE-announcement threads duplicating news others have already posted!
Existing thread is here https://forums.moneysavingexpert.com/discussion/6105048/al-rayan-online-banking-is-being-switched-off/p1

Diggle123

Gosh they admit there's a problem (at last), rxd email today
"Following feedback from our customers, we've put some further measures in place to help you with the changes.
We've also extended the time you have to register for the new app to continue to use your banking services as normal."
You van now ask for THEM to call you back, there's a link here : http://click.alrayanbankemail.com/?qs=e0ec4a24d23a65d329169e90a66474e6550ccbd5ba5622eb56e0f124fcd5cd039b7da10a5cbc65de8043f7f6737974d384aa184cd20af078  

williamro

MSE_Naomi said:

Sharia bank Al Rayan has announced it will "switch off" online banking next week, sparking outrage among customers who are unable or unwilling to use an app to access their account...

Read the full story:

'Al Rayan Bank to switch off online banking next week'

Click reply below to discuss. If you haven’t already, join the forum to reply.

williamro

I could not access my account on recent PC or iPad. The code Al Rayan sent did not work.  I phoned them and waited 50 minutes before I was asked to leave a recorded message. I left a message asking them to call me back but have heard nothing. Shocking service.