Mis sold an accessory with a Pre Reg car.

AdrianC

Ryanteck said:

AdrianC said:

Ryanteck said:

They had said verbally they would be, nor at the time told me they wouldn't be Nissans at all nor gave me say a quote of £350 for Non Nissan sensors and £700 for Nissan sensors. 
If they had given two options sure, but I wasn't aware they wouldn't be Nissan sensors. As for the price £350 seemed about right.

If they'd given you the choice of £350 for generic or £700 for genuine, which would you have chosen?

No, £350 for genuine is not an option. That was a misunderstanding. They happen.

Unless you'd have said "Oh, then I won't bother with either", then both of the two options are on the table. Pick whether to stay with the pattern ones you have currently, or pay the difference to get the genuine, as you would have at the time.

I would likely have chosen either the genuine, or gone elsewhere to get generic fitted for < £200. 

So you don't have any objection to generic sensor kits. You just think you overpaid a bit...

Car_54 said:

Whether or not they mis-sold, they have offered full restitution. What more do you want?

It's not a resolution for me to pay more for what I was sold. 

You were sold parking sensors, fitted, for £350. You just assumed they were OEM. Your assumption was misplaced. You got exactly what you were sold. You are now complaining simply about the fact you didn't quality it before agreeing.

Ryanteck

AdrianC said:

Ryanteck said:

AdrianC said:

Ryanteck said:

They had said verbally they would be, nor at the time told me they wouldn't be Nissans at all nor gave me say a quote of £350 for Non Nissan sensors and £700 for Nissan sensors. 
If they had given two options sure, but I wasn't aware they wouldn't be Nissan sensors. As for the price £350 seemed about right.

If they'd given you the choice of £350 for generic or £700 for genuine, which would you have chosen?

No, £350 for genuine is not an option. That was a misunderstanding. They happen.

Unless you'd have said "Oh, then I won't bother with either", then both of the two options are on the table. Pick whether to stay with the pattern ones you have currently, or pay the difference to get the genuine, as you would have at the time.

I would likely have chosen either the genuine, or gone elsewhere to get generic fitted for < £200. 

So you don't have any objection to generic sensor kits. You just think you overpaid a bit...

Car_54 said:

Whether or not they mis-sold, they have offered full restitution. What more do you want?

It's not a resolution for me to pay more for what I was sold. 

You were sold parking sensors, fitted, for £350. You just assumed they were OEM. Your assumption was misplaced. You got exactly what you were sold. You are now complaining simply about the fact you didn't quality it before agreeing.

Mis selling counts as not being told they wouldn't be nissan. I didn't get exactly what i was sold as I don't go to a Nissan dealership to not have non genuine parts fitted. I contacted two other dealerships and upon questioning if they would be genuine nissan parts they said of course they would be. They actually quoted around £550 fitted which while it is more than the £350 I paid I thought the reasonable price was due to not haggling down the car itself. 

However typically the afternoon I post this the dealership has come back saying they'll fit the nissan ones now at no extra cost. I guess they wouldn't have now offered that if they were in the right all along...

forgotmyname

Nissan do not make parking sensors. The Nissan branded sensors will have been made by
another company.  The sensors supplied could have been the same brand, just not in a
Nissan box.

Mercdriver

Ryanteck said:

AdrianC said:

Ryanteck said:

AdrianC said:

Ryanteck said:

They had said verbally they would be, nor at the time told me they wouldn't be Nissans at all nor gave me say a quote of £350 for Non Nissan sensors and £700 for Nissan sensors. 
If they had given two options sure, but I wasn't aware they wouldn't be Nissan sensors. As for the price £350 seemed about right.

If they'd given you the choice of £350 for generic or £700 for genuine, which would you have chosen?

No, £350 for genuine is not an option. That was a misunderstanding. They happen.

Unless you'd have said "Oh, then I won't bother with either", then both of the two options are on the table. Pick whether to stay with the pattern ones you have currently, or pay the difference to get the genuine, as you would have at the time.

I would likely have chosen either the genuine, or gone elsewhere to get generic fitted for < £200. 

So you don't have any objection to generic sensor kits. You just think you overpaid a bit...

Car_54 said:

Whether or not they mis-sold, they have offered full restitution. What more do you want?

It's not a resolution for me to pay more for what I was sold. 

You were sold parking sensors, fitted, for £350. You just assumed they were OEM. Your assumption was misplaced. You got exactly what you were sold. You are now complaining simply about the fact you didn't quality it before agreeing.

Mis selling counts as not being told they wouldn't be nissan. I didn't get exactly what i was sold as I don't go to a Nissan dealership to not have non genuine parts fitted. I contacted two other dealerships and upon questioning if they would be genuine nissan parts they said of course they would be. They actually quoted around £550 fitted which while it is more than the £350 I paid I thought the reasonable price was due to not haggling down the car itself. 

However typically the afternoon I post this the dealership has come back saying they'll fit the nissan ones now at no extra cost. I guess they wouldn't have now offered that if they were in the right all along...

You've not heard of goodwill then.  They won't have admitted liability.  You might also consider notifying your insurance co., that they are a modification - they weren't factory fitted, nor would they ever have been since it was a pre registered car.  I doubt it will make any difference to you premiums, but is something that is often in the contract about notification, and you don't want any issues in the event of a claim.  The least they would do is refuse to pay for reinstallation of said sensors in the event of an accident.

Ryanteck

Mercdriver said:
You've not heard of goodwill then.  They won't have admitted liability.  You might also consider notifying your insurance co., that they are a modification - they weren't factory fitted, nor would they ever have been since it was a pre registered car.  I doubt it will make any difference to you premiums, but is something that is often in the contract about notification, and you don't want any issues in the event of a claim.  The least they would do is refuse to pay for reinstallation of said sensors in the event of an accident.

I've heard of goodwill but interestingly they didn't write it as "as a goodwill gesture" type of thing. Actually the condition is that I remove all negative reviews I've left which isn't exactly a goodwill gesture...

Insurance company already have it added  

dannyrst

AdrianC said:

You were sold parking sensors, fitted, for £350. You just assumed they were OEM. Your assumption was misplaced. You got exactly what you were sold. You are now complaining simply about the fact you didn't quality it before agreeing.

So lets say you can buy a phone charger for an Apple iphone off ebay for £5. You walk into an Apple store and ask for an iphone charger and they sell you the exact same thing for £30. Then you go back and ask why you didn't get an Apple iPhone charger and they say "you didn't ask for an APPLE iphone charger, that would have cost £50". You'd be happy to accept that you didn't specify the brand that you wanted so it's your bad?

littleboo

I’d agree, as a consumer buying  new car from a main dealer, it’s reasonable to expect that any additions installed by the main dealer on that new car are going to be manufacturer items, unless the dealer specified otherwise .If you asked them to add mats, you wouldn’t expect the dealer to pop down to Halfords for them.

Jumblebumble

This is true but totally irrelevant
In any event even if  the Nissan branded sensors even if made by someone else  they might not be the same quality.
If I am buying from a main dealer I expect OEM parts  unless they tell me otherwise
forgotmyname said:

Nissan do not make parking sensors. The Nissan branded sensors will have been made by
another company.  The sensors supplied could have been the same brand, just not in a
Nissan box.

Ryanteck

Jumblebumble said:

This is true but totally irrelevant
In any event even if  the Nissan branded sensors even if made by someone else  they might not be the same quality.
If I am buying from a main dealer I expect OEM parts  unless they tell me otherwise
forgotmyname said:

Nissan do not make parking sensors. The Nissan branded sensors will have been made by
another company.  The sensors supplied could have been the same brand, just not in a
Nissan box.

Yep, the Nissan Aftermarket kit isn't made by nissan. But the sensors fitted was neither Nissan nor the OEM Brand that they use (Cobra in this case) and were a complete other brand so not OM or OEM.

littleboo said:

I’d agree, as a consumer buying  new car from a main dealer, it’s reasonable to expect that any additions installed by the main dealer on that new car are going to be manufacturer items, unless the dealer specified otherwise .If you asked them to add mats, you wouldn’t expect the dealer to pop down to Halfords for them.

This has been my argument all along, if they had specified otherwise (and I've been told they've amended the invoices to make it clear they're using a different brand) then I wouldn't be able to do anything. 

As from the price angle another dealer quoted £530 making the difference £180, that's £4 a month on the HP contract I went with (or a coffee a month). But then buying a new car at £11,000 I thought £350 was right.