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Estates & Management
Le_Fronc
Posts: 4 Newbie
I am a home owner having lived at the same address for 16 years (paying with mortgage). Every since I moved in I have received repeated letters from Estates & Management who apparently hold the ground rent on my property.
They repeatedly send me letters that vary in aggressive and threatening tone in relation to the annual ground rent of £2.67.
E & M letters regularly include quotes of exorbitant fees buying them out of the ground rent.
The latest letter I received was a true masterpiece. I consider myself fairly good with legalese, but was stumped by this one:
"We act on behalf of our client.
We write following a request to change the ownership details for the above mentioned property.
Please note that we cannot acknowledge a new owner until notice of transfer has been properly served on our client and all outstanding balances in relation to rent, Insurance and/or services charges (if applicable) have been cleared.
Please also note that we require full payment of our fees, in advance, in all cases before we will process the notice. To obtain a pack outlining our fees and requirements, please refer to our website www.e-m.uk.com and search for "buying or selling".
If notice was served on another party please provide us with a receipted of the notice to enable us to update our records."
My questions are:
Has anyone else had problems with E & M?
As I consider their practices to be unethical at best, what is my best route of complaint?
They repeatedly send me letters that vary in aggressive and threatening tone in relation to the annual ground rent of £2.67.
E & M letters regularly include quotes of exorbitant fees buying them out of the ground rent.
The latest letter I received was a true masterpiece. I consider myself fairly good with legalese, but was stumped by this one:
"We act on behalf of our client.
We write following a request to change the ownership details for the above mentioned property.
Please note that we cannot acknowledge a new owner until notice of transfer has been properly served on our client and all outstanding balances in relation to rent, Insurance and/or services charges (if applicable) have been cleared.
Please also note that we require full payment of our fees, in advance, in all cases before we will process the notice. To obtain a pack outlining our fees and requirements, please refer to our website www.e-m.uk.com and search for "buying or selling".
If notice was served on another party please provide us with a receipted of the notice to enable us to update our records."
My questions are:
Has anyone else had problems with E & M?
As I consider their practices to be unethical at best, what is my best route of complaint?
0
Comments
-
Do you owe them a ground rent? Ignoring legal requests for ground rent is potentially very risky, even when its peppercorn.
Sounds like they are seeking to hold you to ransom for some fees if and when you sell the property. Have you read through your deeds to see what rights and obligations may be contained?0
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