Unfair late Penalty Fee

suzyT

suzyT said:

The old company used to send me a invoice with the date of when the direct debt would come out 

suzyT

powerful_Rogue said:

I would also ask for a further breakdown, ie, how they have arrived at those figures.

I would also submit a SAR to them requesting a copy of all the information they hold on you. Will be interesting to see what is in the file then and whether it justifies the £60 price tag. The SAR should be free unless they try and pull a fast one!

Sorry what is a SAR and what would this show

DoaM

Subject Access Request ... Google (or your preferred search engine) is your friend.