Asda Online Groceries - Overcharged?

benbroadley88

Hi Money Savers!

We placed an Asda Groceries order last week and had it delivered on Friday; I was just checking my emails when I noticed that only two of the three rejected substitutions had been refunded. I sent them a polite DM on Twitter to get them to check it over and I'm being told that they've already both been refunded but that the item costs £0.50 not £1.00.

The item in question is a Cow and Gate baby food pot. It normally retails at £1.40 but is currently on rollback with Asda at £1.00 - at least this is what their website says currently. Is there any way I can check what the price of the item was on a given day (i.e. something like camelcamelcamel for Amazon but for the supermarkets)?

To make matters worse, I thought I could proove that I was charged £1.00 for each pot, by adding the cost of all them items on the delivery note - and thats when I started to notice mistakes all over the place. Accoding to their sums, the sub-total spend was £113.62; with £8.25 in multibuy savings giving a grand total of £105.37. In the multibuy savings section, it details three savings of £8.00, £0.40 and £0.50 - so I don't even understand where the £8.25 figure comes from and why that's not £8.90.

I then copied all the items from the email into an Excel spreadsheet and summed them and actually reached a sub total of £110.32! So this gives the impression that I've been overcharged too, or the delivery note is just completely inaccurate and they're just showing whatever prices they feel like showing.

I've now had 3 customer service agents on twitter tell me that they baby food was only £0.50 - but I highly doubt that to be the case - so where do I take it next? We buy 10+ of these in varying flavours every week as my childs main meals and they generally have multiple months on their best before dates, I can assure you that if they had actually been reduced from £1.40 to £0.50, I would have stocked up with 40-50 pots not just 2!

Has anyone else had any bad experiences with ordering their groceries online from Asda?
Has anyone actually checked their delivery notes/receipts to make sure they've been added up and charged correctly?

ewainwright

I ordered £198 worth of Groceries from ASDA to be delivered Friday; On Friday I got an email saying items were missing and the total would be £140; they also sent me a text the delivery was on its way

It never arrived

The status on the web still said loaded on van until Saturday morning, then it suddenly change to Delivered - it was not

They charged me for 198 and when I  a submitted a refund request it was rejected

I have no groceries, no job due to coronavirus, and I am £198 worse off.

  

Cracker69red

I have also been overcharged by Asda.
I ordered £192 worth of goods for home delivery but the morning of the delivery after I had been charged on my account £192 i received an email showing that £45 worth of items were out of stock  so I only received items to the value of £147 although i have been charged £192.......Wholly unacceptable.......as usual i couldn’t get through to customer services so decided to look online and i found that  they charge your card before the food is picked and you have to wait up to five days for a refund.........
Whats confusing is that if you go into your account and look at your orders there is a refund button.......This makes it look like you want a refund of items not in stock when in fact it is a refund button of the full order.......so if you ask for a refund before delivery is made you will lose your full delivery.....
Im still waiting for my £47 worth of refunds....
Its scandalous that asda are doing this in the current climate where people are already short of money......