Guarantee certificate

Bollo2019

I've had a felt flat roof replaced with rubber, received the invoice which stated "all work guaranteed for 20 years" but other than that no other details about the conditions etc. Should I be pursuing the roofer to provide a more detailed guarantee, are there any main points that should definitely be covered or should I just accept what I've been given? 

GDB2222

That that sounds wonderful. Any bit of paperwork will qualify the guarantee.

EssexExile

It must be a roofer thing, mine just says "UPVC products guaranteed for 15 years, mortar work guaranteed for 7 years. Please retain this receipt, it acts as you guarantee".
Thats, great, no conditions, no exception.

Bollo2019

I couldn't find any guidelines on what covers a good guarantee (I'm pretty surprised MSE don't offer advice as far as I can see searching?) so appreciate your feedback. Hopefully I won't need to use it anyway but it's good to have peace of mind. 

TELLIT01

A good guarantee is one which is independantly backed by insurance of some kind.  A company's own insurance is only as solid as the company. 

Ectophile

If the company goes out of business in 2 years, then it really makes no difference if you got a 7 or a 20 year guarantee.

Hermione_Granger

Ectophile said:

If the company goes out of business in 2 years, then it really makes no difference if you got a 7 or a 20 year guarantee.

Unless of course, some of the payment was made by way of credit such as a credit card or finance agreement;
If it was and the other requirements for "section 75" to apply are followed then the finance company become responsible for honouring the guarantee.