BT to hit many broadband, landline and mobile customers with mid-contract price rises next month 13 February 2020 at 1:46PM in Phones & TV 27 replies 1.5K views

Former_MSE_Naomi

Some BT customers will see the cost of their broadband, mobile and landline monthly plans go up by 1.3% in March even if they're still within their minimum contract term, MoneySavingExpert.com can reveal...

Read the full story:
'BT to hit many broadband, landline and mobile customers with mid-contract price rises next month'

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[Deleted User]

 From the article those in contract can't leave on the basis of the rise because we were warned prices could rise when renewing or taking out the contract 

JJ_Egan

AS above users agreed in the T&C  to the price increase .

Increase announced by BT on contracts and web sites/ adverts from September 2018 .

September 2018 from BT

We're changing the way we increase our prices. From 11 January 2019, if you sign up to a new contract for a landline (including call charges, features and plans), broadband or mobile, the monthly price will increase every year from March 2020. That increase is based on the Consumer Price Index rate of inflation which is published in January of each year.

Other terms, prices and products, like BT TV or BT Sport, might also change at any time while you've got a contract with us. But we'll always let you know about important changes before they happen. See bt.com/prices for details.

https://www.bt.com/help/broadband/annual-price-changes-and-cpi

Simple_Ideas

I just checked our home contract and we signed up in August 2018 on a 24 month contract so we must be on the old terms and conditions as they didn't start to include/announce CPI until at least September 2018 but we have been sent an email saying our prices will increase in line with CPI. I called BT who said i couldn't leave penalty free surely the agent is mistaken?

spenderdave

Will be interesting to see what happens in my case. Re-contracted on January 13th (to keep my present rates) so not clear if there will be an increase this March.  No email received.

Bob46

My contract started in Dec 2018 and I believed that this new price raise would not apply to me and if BT did increase their charges I could leave without an penalties. I have contacted BT today and I have been told that the price raise will happen in March 2020 and if I what to cancel my contract I will have to pay an early exit fee.
Is this information from BT correct?

JJ_Egan

Why would it not apply to you ??

Simple_Ideas

JJ_Egan said:

Why would it not apply to you ??

Here is the MSE article we link to this article from . Those who signed up or recontracted before 11 January 2019 aren't affected by any inflationary price rises - though of course BT may decide to separately raise prices at some point in the future.  - My last contract is 24 months from August 2018 and i was still advised of the price increase.

I think what Bob is saying is that the contract terms pre 11th January 2019 are on the old contract terms before CPI, i.e you can leave during contract if prices change. The relevant section in the contract is listed below. Saying there will be leaving fees is of course contradictory to the contract terms.

Ending the service and this agreement

You can cancel the agreement at any time, by giving us 30 days' notice, if we've increased the core charges or we've changed the charges, a service or these terms and conditions in a way that significantly disadvantages you. In this case you won't have to pay a fee for leaving early.

JJ_Egan

Suggest you use your BT Members Community forum to ask the question .

https://community.bt.com/t5/Bills-Packages/bd-p/Billqueries

Question answered here

https://community.bt.com/t5/Bills-Packages/Annual-CPI-Price-Increase-in-March-2020-Not-in-contract/td-p/2004122

Their is a gap in my knowledge  as i know CPI price increase announced Aug / Sept 2019 , but not when from .My old contract Oct 2018 was  not CPI , But new contract 14 April 2019 is .

If it was me i would be quoting the Ofcom ruling on pre 2019 contracts .

Simple_Ideas

@JJ_Egan Thanks for the link to the community question, anyone else in this situation suggest its worth following that thread as  the forum mods will be posting a clarification.

minislim

just another reason i never will go with BT. absolute rip off merchants.
Ofcom put in the new rules to clarify mid contract price rises. so what did the industry do. just add in a rule for allowing mid term rises.