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Help, I closed case but seller still not sent

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donnac2558
donnac2558 Posts: 3,637 Forumite
Part of the Furniture 1,000 Posts Name Dropper
edited 12 February 2020 at 5:08PM in Ebay, auctions, car boot sales, post & parcels
On Thursday 29th I bought a lipstick on eBay from a long time seller great feedback 100%.    A week later I waited until the following Thursday messaged asking where is my item.  I got a reply saying sorry I was abroad for work and will be back at weekend and will post next day delivery.   I felt confident she would send and two days later closed the case.  Now I thought perhaps with the storms post might be delayed, but I actually bought something on Monday and it arrived yesterday.

So no sign of my lipstick today I decided to wait until today before proceeding.  The seller has never marked as posted.

Since I was an idiot and closed the case what can I do to get my money back as I feel there is little chance of my getting the lipstick?

Thank you for your assistance.
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Comments

  • soolin
    soolin Posts: 74,052 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    You can still open a case on paypal - this time don't close it until you receive the goods.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • donnac2558
    donnac2558 Posts: 3,637 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Thank you.   I did a contact seller again and waiting for a reply, I asked for my money refunded this time.  I am awaiting their reply.

    Suddenly on her feedback, another person has had the same problem nothing send after assuring they would send.  They did get their money back but had to chase the seller.
  • soolin
    soolin Posts: 74,052 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    donnac2558 said:
    Thank you.   I did a contact seller again and waiting for a reply, I asked for my money refunded this time.  I am awaiting their reply.

    Suddenly on her feedback, another person has had the same problem nothing send after assuring they would send.  They did get their money back but had to chase the seller.
    so have you opened a case yet on paypal?
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • donnac2558
    donnac2558 Posts: 3,637 Forumite
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    Oh, sorry it is PayPal I need to open.  Duh!  sorry I just messaged the seller on eBay again.  I just think eBay straight away, sorry for being dumb.  Will do that now.
  • soolin
    soolin Posts: 74,052 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    donnac2558 said:
    Oh, sorry it is PayPal I need to open.  Duh!  sorry I just messaged the seller on eBay again.  I just think eBay straight away, sorry for being dumb.  Will do that now.
    It never used to be possible to open both an ebay and a paypal case, but for the past few years you can. So although you have closed the ebay case erroneously a paypal INR is still possible. Just open it and leave it open until you can either escalate the case or you get your goods.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • donnac2558
    donnac2558 Posts: 3,637 Forumite
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    Thank  you I opened a Paypal case.  No contact from her on eBay so we will see how it goes with Paypal?
  • soolin
    soolin Posts: 74,052 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    donnac2558 said:
    Thank  you I opened a Paypal case.  No contact from her on eBay so we will see how it goes with Paypal?
    Just keep an eye on the paypal case but otherwise it's up to the seller now to do somehting
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
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    As above, keep an eye on the Paypal case and make sure you escalate it as soon as you can.  Do not close it, even if the seller says they will refund themselves. 
  • kazwookie
    kazwookie Posts: 14,244 Forumite
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    Once a case is open never close it until the item or what ever has arrived and is in your hands.
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  • donnac2558
    donnac2558 Posts: 3,637 Forumite
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    I did not realize I was stupid but never had this happen before with eBay in over 10 years of buying.  Sometimes things a bit late and once something did get lost in the post the seller refunded me but it turned up and I paid them.
    Paypal has given until the 3rd of March but I will wait until the end of February and then push it forward.
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