how do you recover a claim submitted online?

gillppi

Hi everyone, about 1 week before the deadline I submitted a PPI claim via the Santander on line claim forum for Dot P store card insurance.  I received no notification, they are now claiming not have a record of it, despite a chase 8 weeks after the claim, and today!  I don't know how to prove my original claim?  There was a phone call made the week before the claim to Dot P's who advised me to contact Santander, that was on or around the 3rd week in August, would they still have a recording?

[Deleted User]

gillppi said: I don't know how to prove my original claim?  

I'm afraid no one here knows either. 

The call you refer to is not evidence that you then went on to submit a complaint, even if you were to somehow obtain a transcript of that conversation. 

Sorry. 

-taff

Did you take any screenshots, did you email a copy to yourself?