Bacs sent with different name

tamin2015

Hi I really need some help. Last week I was sent my student finance to an account not in my name which usually wouldn’t be a problem as bacs payments arent usually checked for name matches. The payment date was the 5th of feb it still hasn’t come in. After contacting the receiving bank “N26 Bank” they advised me if the name doesn’t arch the payment she won’t  be accepted and returned it’s been a week now and it hasn’t been returned usually a rejected bacs transfer is returned within 3 days. Can anyone help me here and advise me how I can resolve this matter as I feel student finance Arent doing anyhing to resolve this. Same with N26 bank they’re useless.