Hi there, looking for some advice. The property we rent for LL has a 2 year tenancy agreement 2018-2020. The boiler broke down Apr 2019 (boiler over 20yo and parts obsolete) her boiler cover wrote off the boiler and advised it needed to be replaced, in the mean time we had a temporary fix in order to give us hot water and heating but was advised this is costly on bills and would not last but boiler should be replaced. The LL ignored advice and the replacement of the boiler and stated because we have hot water and heating she is covered despite it being a temporary fix. Come January 2020 the boiler packs up, at the time our child was unwell, it was extremely cold and unbearable. None of the emergency breakdown services would attend due to the history that the boiler needs replacing, it is over 20yo and parts are obsolete. Therefore, we were left in a dilemma. We had to spend a night at a hotel to get washed and some warmth.
LL had no choice but to replace the boiler which was done after 6 days. Knowing that the LL ignored this issue from April 2019, the boiler being obsolete and over 20yo, I feel we deserve some sort of compensation.
Does anyone know where we would stand on this please?