Online switch to an existing Recently opened 123 account

ffacoffipawb

Considering switching my RBS as the rewards are now significantly devalued.

i asked Santander if I could switch on line and this is their reply ...

In order to start the 7 Day Switcher Service please contact our call centre on 0800 085 2202. Alternatively you can call into your local branch or go online to our website www.santander.co.uk and click on the switch to Santander option then follow the online instructions. 

Please do not hesitate to contact us if you require any further information. 

Kind Regards Santander Customer Services 

So it can be done on line but I cannot find the link they are referring to. Can anyone else find it? If they are this misleading as to their instructions it doesnt bode well.

ceredigion

I've looked in the past with no joy. I normally close surplus accounts in to Nationwide all done online 

ffacoffipawb

ceredigion said:

I've looked in the past with no joy. I normally close surplus accounts in to Nationwide all done online 

Thanks so it isnt just me then.

colsten

Bizarrely, you can only do an online switch as part of a new Santander current account application; you can't switch online into an existing Santander current account. You should be able to do it over the phone though, and it's quite painless to do that.