3 years of being called by Lowell Financial for debt that isnt mine -

happyhelston

Afternoon - About 3 years ago I started receiving phone calls and texts asking me to contact Lowell Financial regarding a debt in a mans name that I dont know, have never known.  After ignoring it for a while I phoned them and explained this wasnt me, they apologised and said they would remove my number from their records. A month later same thing again and so it continued.

Eventually I raised a Resolver query and they agreed to remove it, apologised and that was that.

One year later and here we go again - has anyone got any suggestions how I can get them to actually permanently remove this persons details ?

Thanks Becky

[Deleted User]

Escalate a complaint and then to the ICO if not resolved.

chanz4

Take them to court for damages

MEM62

chanz4 said:

Take them to court for damages

And the OP's financial loss is..............................?

sourcrates

As post 2, you should send a written complaint, they then have 8 weeks to investigate the problem, if you don`t raise the matter as a complaint, it won`t be dealt with correctly, as you have discovered.
If you are not happy with their final response, or more than 8 weeks have passed, you can escalate the matter both to the ICO, and the FOS.
You can also ask Lowell to pay you for the inconvenience caused, around £150 is the usual amount, because if the FOS become involved,  Lowell must pay them a referral fee of £550, so cheaper to pay you first.