Bought a new build with issues

Dg1980

Hello i wonder if anyone can help,
My partner and myself have bought a new build house. The house was built by a local builder and not a big developer. After a few days of being here we had 2 separate leaks on the basins. We asked for the builder to come back and he point blank refused. We have requested him come back via out solicitor also and he never even responded. Since this we have multiple issues all down to poor installation, including shower trays leaking bad smells from wastes and now our kitchen tilled floor is coming up. So far I have had to pay to get these items fixed. Unfortunately the new build guarantee is with a company called Aedis. From what I can see is they have gone into liquidation and I cant get any response from them. My questions are,
Should the builder have covered us for these initial repairs?
What can we do about the problem with Aedis?
Do you think it would be reasonable of me to invoice the builder for the repairs and if he doesnt pay take legal action?
Any help with any of this would be a great help.  Solicitors charge alot and would like 
Some idea before we pursue this so we aren't wasting our money 

xylophone

https://www.insidehousing.co.uk/news/news/12000-projects-at-risk-as-insurance-crisis-pushes-building-control-firm-to-brink-of-collapse--62246
It is understood that Aedis Structural Warranties, a separate company to Aedis Regulatory Services, is unaffected and remains a going concern.
With which company exactly is your warranty?
There also appears to be Aedis Warranties Ltd.
At all events, I should have thought that (whether a big or small purchase), you had the right to expect "merchantable quality"?
What does your solicitor have to say as to your rights?

davidmcn

xylophone said:

At all events, I should have thought that (whether a big or small purchase), you had the right to expect "merchantable quality"?

When buying property you generally only have the right to expect what your contract says. Normal statutory consumer rights don't apply (on the basis you've got a solicitor to explain to you what you're signing up to, and negotiate it where appropriate).

Dg1980

The solicitor agrees that he should come back and repair the faulty works. The warr3nty is with Aedis warranties. 

AdrianC

Ultimately, whether they "should" or not is academic. If you can't get anywhere with them, your only recourse is legal.

pinkteapot

You need to look at the terms of your warranty. Do you have paperwork for it? 

I'm not familiar with Aedis, but every other new-build warranty I've known makes the builder responsible for the first two years, during which you're covered for everything they installed. Then, in years 3-10, you contact the warranty company and only have cover for major structural problems. 

If your warranty says the builder has to repair things in the first two years, that's binding on the builder. As AdrianC says though, if the builder refuses to help then you will have to go down a legal route which will cost you some money.