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Renewing UK Passport Online

Good evening,

I was trying to renew passport online, got to the last page for payment, I was using MacBook Safari and the payment failed due to the page not loading, therefore had to cancel application. No email to say it had been successful so I’m sure payment didn’t go through but has anyone else had any issues? 

Comments

  • mgdavid
    mgdavid Posts: 6,711 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Did mine 10 days ago, no issues. (Firefox on W10)
    The questions that get the best answers are the questions that give most detail....
  • I think the OP suspects his Macbook Safari may be the problem ?
    I also renewed a couple of weeks ago on Windows 10 with Firefox.
  • mgdavid
    mgdavid Posts: 6,711 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Good evening,

    I was trying to renew passport online, got to the last page for payment, I was using MacBook Safari and the payment failed due to the page not loading, therefore had to cancel application. No email to say it had been successful so I’m sure payment didn’t go through but has anyone else had any issues? 
    Have you actually checked if the payment completed with the bank or card provider that you paid with?

    The questions that get the best answers are the questions that give most detail....
  • mgdavid said:
    Good evening,

    I was trying to renew passport online, got to the last page for payment, I was using MacBook Safari and the payment failed due to the page not loading, therefore had to cancel application. No email to say it had been successful so I’m sure payment didn’t go through but has anyone else had any issues? 
    Have you actually checked if the payment completed with the bank or card provider that you paid with?

    I haven’t because it said payment failed and no email / text from the Government to say application was successful.
  • I think the OP suspects his Macbook Safari may be the problem ?
    I also renewed a couple of weeks ago on Windows 10 with Firefox.
    I’m thinking that I might try on the work PC which uses Microsoft Edge.
  • Any joy ?
  • Hi! Yes thank you, worked fine using Google Edge, payment went straight through :) 
  • NoodleDoodleMan
    NoodleDoodleMan Posts: 4,622 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    edited 16 February 2020 at 9:40PM
    Nice one, all is well that ends well.
    Thanks for bringing closure, it's always pleasing when a poster does this - it's a pity more don't follow this routine courtesy.
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