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Credit Balance Not Automatically returned

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Credit Balance Not Automatically returned

edited 30 November -1 at 1:00AM in Energy
4 replies 159 views
christurnerchrischristurnerchris Forumite
12 posts
First Post
MoneySaving Newbie
edited 30 November -1 at 1:00AM in Energy
If you switched supplier a few years ago BEWARE - any credit balance was NOT automatically returned to you
Just found out AVRO :mad:had £68 of my money from 2018 :mad:

Apparently the rules back then were you had to ask for the money - cos you know, why would you want your own money back when you could leave it with a company you had just decided wern't good enough anymore!!!!!!!!! - :rotfl:What DUMMY in OFGEM :rotfl:or who ever let them get away with that ??????
So if you have your old account info - send em a quick email saying GIVE ME MY MONEY BACK!!! Why hasnt the regulator told them to give it back - they have our back account details - cheques cant be that hard?
How much money are these companies holding like this ?

Replies

  • CardewCardew Forumite
    28K posts
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    ✭✭✭✭✭
    Some of those companies have now gone bust - so added complications.
  • Gerry1Gerry1 Forumite
    1.9K posts
    Part of the Furniture 1,000 Posts Name Dropper
    ✭✭✭
    Another reason why the dozy Ofgem should have made Variable DD the default.
  • christurnerchrischristurnerchris Forumite
    12 posts
    First Post
    MoneySaving Newbie
    And companies going bust - taking peoples money with them -  >:)
  • Grey118Grey118 Forumite
    2 posts
    First Post
    MoneySaving Newbie
    If you switched supplier a few years ago BEWARE - any credit balance was NOT automatically returned to you
    Just found out AVRO :mad:had £68 of my money from 2018 :mad:

    Apparently the rules back then were you had to ask for the money - cos you know, why would you want your own money back when you could leave it with a company you had just decided wern't good enough anymore!!!!!!!!! - :rotfl:What DUMMY in OFGEM :rotfl:or who ever let them get away with that ??????
    So if you have your old account info - send em a quick email saying GIVE ME MY MONEY BACK!!! Why hasnt the regulator told them to give it back - they have our back account details - cheques cant be that hard?
    How much money are these companies holding like this ?
    I've just posted on another thread but I had a similar situation with Avro last year. Switched away from them at the start of the summer and had still not received a final bill and credit refund over 3 months later.
    I can't speak for 2018 but in 2019 an energy company should have issued a final bill within approx 6 weeks of account termination and any credit should have been refunded within 10 days of the final bill. 
    In my case (and a number of others) Avro just waited until I contacted them before issuing the final bill and refunding. They maintained they had done nothing wrong. The Energy Ombudsman disagreed.
    I wonder how many customers were in credit with previous energy companies but just forgot to ensure it was refunded?
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