Cannot get BT Sport

Rockman

Hi

I signed into BT Sport this evening on my pc to watch the football. I got the following error message:

Sorry, this video is not available on your browser. Please try again on a supported browser.

Code: VC088

Up to now I have been able to access BT Sport on my computer without any problem. I tried the help section on the BT webpage but got nothing there for this error code.

Any help greatly appreciated.

arciere

What browser are you using?

dogmaryxx

VC001, VC004, VC005, VC006, VC007, VC008, VC009, VC011, or VC014

These error codes normally indicate a problem with your internet connection.

Try these steps to fix:

Refresh the page and start again
Check our service status page (click on the 'TV' tab) to see if there are any known problems affecting the BT Sport service
Check your internet connection by trying to watch a video on YouTube. If connecting using wi-fi, check you've entered the correct wi-fi password and have logged into the internet (some public networks have a two-stage log-in process)
Log out of the online player and back in again

https://www.bt.com/help/bt-sport/fix-a-problem/online/bt-sport-errors-watching-on-a-computer

Rockman

My browser is Microsoft Internet Explorer.


Thanks

RumRat

Internet explorer isn't supported any more....Change your browser.

Rockman

Can you suggest what I change it to and how is this done?


All help appreciated

EssexExile

Rockman wrote: »

Can you suggest what I change it to and how is this done?


All help appreciated

You look up whichever browser you want on the internet, Chrome, Firefox, whatever, & follow the instructions on the website. It's easy, even I can do it.

RumRat

Are you still using W7?:(