Home Hub Problem - Please help

moonlightpjs

I have just installed a home hub and it seems to be working fine though I keep getting a "Dial Up" message and obviously it wont now let me dial up as the broadband is on but I dont know how to stop it coming up.

Also, sorry .............but when I click on a link from my e-mails it says you are offline and then I have to press "Go online" even though I have got IE already open.

Any ideas please on how I can solve this, would be very much appreciated.

espresso

weller711 wrote: »

Any ideas please on how I can solve this, would be very much appreciated.

IE, Tools, Internet Options, Connections Tab, Never Dial a connection.

moonlightpjs

Thanks but I've done that and it isnt even showing up in bold now - just pale words but I am still getting the "Dial Up Messages"

espresso

Have you installed any BT software? Are you using USB? Remove any BT software and use Ethernet.

albertross_2

in the connections tab, under advanced, is everything unticked. Do you have av software installed?

moonlightpjs

Now I've managed to get that box apprearing but the PC is running really slowly and I thought Broadband was supposed to be faster?? Its doing my head in, any ideas and thanks for all your help so far

espresso

How long have you had broadband? (ten day line traing period) How is your PC connected to the Hub? What speed are you getting here?

moonlightpjs

I've been paying for Broadband for quite some time though it was only on a dail up basis - I fitted the Hub yesterday, the PC is connected to the hub through the ethernet (the yellow cable) is that right?
The speed is 3.488596Mb/s after checking with your link.
Thank you for taking the time to repy to me - I'm not very PC savvy at all

espresso

weller711 wrote: »

I've been paying for Broadband for quite some time though it was only on a dail up basis

I assume that you mean that previously you connected using a USB modem?

- I fitted the Hub yesterday, the PC is connected to the hub through the ethernet (the yellow cable) is that right?

Cables come in various colours but you should be using a cable that is physically different to the USB connector used on the USB modem that looks similar to this:



The speed is 3.488596Mb/s after checking with your link.
Thank you for taking the time to repy to me - I'm not very PC savvy at all

Pages should load fast if your speed is 3.5Mb/s, have you cleared out your temporary internet files etc. in your browser?

moonlightpjs

It was a speedtouch modem if that helps. I've cleared the the temp internet files so will see if that helps. also the connection does look different than the speedtouch