Switching from prepay company to credit company

wordsfan

And it gets better! 

Got a text from utilita 0806 this morning 
“Congratulations, your Gas account has now been switched to utilita” 

went to the app to try and top up after I saw that...still can’t top up on app. Tried website...nope! 

Called utilita 1st call handler didn’t understand what had happened. 2nd call handler on “emergency” line assured me I was still on credit mode and would be until I was reset to being able to top up. Ok. 

Went in kitchen to make a cuppa, smart meter beeping! 8p left on meter needs topped up. 

Called utilita emergency number again - call handler was aggressive, arrogant and rude and didn’t listen ended up hanging up to call again. 

Got through to call handler as in I could hear them speaking but not to me to colleague then they cut me off! 

Call again get through to another who tells me their top up services are currently down (sm confirms although even on there some utilita responders are telling people it’s been fixed when it hasn’t!) and that it’s ok because as it’s a weekend their emergency credit facility kicks in which means supply should be ok until 10am tomorrow. 

Yea - I’m not holding my breath either!! 

That I’ve to call 8am tomorrow morning (when I expect they’ll be inundated and it’ll be practically impossible to get through!!) and to ask then for whatever is wrong to be fixed! 

Absolute farce!!!!