I'm a new Yorkshire Engery Customer (starting to regret it already)

km1423

I switched over to YE on 24th Jan. Have made first DD payment of £62.99. Meter readings submitted on 24th too. Logged into my account on Friday to find my balance of..£39.62. Logged into account today to find balance of £33.43.

Tried to call them twice today, spent over 1 hour on the phone. Starts off at being No. 23 in the queue, when I get to position 2, I am asked to leave a message.:mad::mad:

Checked their site again and again to see if they had chat...did they f*ck.

I have signed up for a 2 year deal, and I am already concerned if at day 10 I already have problems.

I will try tomorrow but if I have no joy I am off.

Anybody else had this issue or have any suggestions. ps I have already sent them a "nice" email.

PennineAcute

I am a new starter and also had the same issue. I have been reassured by current YE customers on here that each day, they add an estimate onto your account and rectify it when they produce a bill.

Talldave

I think you'll find they're just deducting an estimated consumption/standing charge from your account. It's nothing to worry about. They're an excellent supplier but they'd probably cause less confusion by not having the feature on their site!!

Haarlem

Two days ago I have received an email about my opening balance when I switched to them in August 2018. It mentions a discussion with me which I cannot recall. I have asked for details.

When I switched my old supplier had difficulties in getting an opening reading from the take over of YER. This was resolved with me sending my first bill from YE. It took YE five months to send the first bill.

Since then things have gone smoothly with monthly bills and I have renewed with them. They do seem to be having problems with their new portal (could not input readings on 31st January for 24hrs). Their response on Truspilot to a surge of bad reports is that they have a new customer system, and increase in new customers.

spot1034

Just ignore this figure which changes every day. It is merely an estimate of where your account stands on a day by day basis between each bill. You don't have to act on it and it really isn't worth calling them about it. As has been said already it's confusing for a new customer and must be generating a lot of unnecessary queries which they are having to deal with.



I'm very happy with YE and am hoping they will still have a good deal on offer when my renewal date comes round as I would quite like to stay with them.