Coronavirus Advice - London to Manila via Beijing with Air China

Westin

I'm going to post this BBC News link to the report titled "Your rights as a traveller" as I think it gives a fair and accurate account of what the situation is for travellers at the moment and answers many questions being asked on the MSE forum at the moment -   https://www.bbc.co.uk/news/business-51615412

I will repeat on the other threads as it seems we have multiple threads open all with slightly different issues and stories but all really asking about "rights" - or alternatively upset with answers received from travel companies and airlines.

Hope it helps answer questions being raised.

u06mse8

Just as an update on this - I still have not received a penny from TravelUp and have not received a reply from them in months. I have since gone via AMEX and they have refunded me the full amount and will be chasing TravelUp.

I would advise ANYONE thinking to book through TravelUp to go elsewhere.

I do understand that they'll be in a stressful situation at the minute, but they have not handled this well, and their slippery approach has been duly noted.

TLDR - TravelUp will have received the full refund for cost of flights back from AirChina by now (5 months since flights were canceled!!), but they are refusing to issue a refund and are not engaging in any form of communication. Really, really poor.