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Paid for goods not delivered

Psychosal
Psychosal Posts: 3 Newbie
in Consumer rights
I ordered from an up and coming company owned by a person who has just been on tv taking part in a reality (popular) type show. I paid £44 for 2 sets of items one arrived and the other didn’t. This was from the 14th December. I interacted with the person concerned via Twitter, first of all joking with him about non delivery; he kept blaming Hermes. He now ignores my messages and I’m £28 out of pocket not sure how to go forward? If I post directly to him he ignores and if I post public ally I get trolled by people who think he’s great. How do I get my goods? I know there are others in same position as I’ve read their messages. Thanks

Comments

  • GDB2222
    GDB2222 Posts: 26,390 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Psychosal wrote: »
    I ordered from an up and coming company owned by a person who has just been on tv taking part in a reality (popular) type show. I paid £44 for 2 sets of items one arrived and the other didn’t. This was from the 14th December. I interacted with the person concerned via Twitter, first of all joking with him about non delivery; he kept blaming Hermes. He now ignores my messages and I’m £28 out of pocket not sure how to go forward? If I post directly to him he ignores and if I post public ally I get trolled by people who think he’s great. How do I get my goods? I know there are others in same position as I’ve read their messages. Thanks

    Involve your card company?
    No reliance should be placed on the above! Absolutely none, do you hear?
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,859 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Sounds like another reputable retailer....
  • Psychosal
    Psychosal Posts: 3 Newbie
    The fact the show he was on very popular backed by multi millionaire didn’t give me a cause to worry! I paid by debit card? Thanks
  • GDB2222
    GDB2222 Posts: 26,390 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Psychosal wrote: »
    The fact the show he was on very popular backed by multi millionaire didn’t give me a cause to worry! I paid by debit card? Thanks

    This explains what to do.

    https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback
    No reliance should be placed on the above! Absolutely none, do you hear?
  • Psychosal
    Psychosal Posts: 3 Newbie
    Thanks for this I’ve filled the form in see how it goes!
  • born_again
    born_again Posts: 21,007 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    Psychosal wrote: »
    Thanks for this I’ve filled the form in see how it goes!

    Why waste tie with the form.... Just ring the bank and start the process. Odds on they will need to contact you anyway.:T

    Partial non receipt is going to need proof of order value per item. So might need you to fill in and sign a official chargeback form.
    Life in the slow lane
This discussion has been closed.
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