Property managers still have not installed mailboxes after 2 months and just ignore my appeals

GaleSF63

45 minutes?!  How many flats are there? Here there are 6 flats on 3 floors and the postman seems to fly up and down in about a minute. 

user225688

I don't know what to do now.

I have been met with a wall of silence both from my management office whenever I ask them what they will do about it but now even royal mail sorting office are not responding at all and trying to avoid the issue. Well I had been ringing only the number I was given for my local post code manager so maybe I need to go above them? if there are higher ups?

When I went in a couple of weeks ago and he wasn't there I was given the manager's number for my post code's by the lady at reception to call him direct but now they seem to be deliberately avoiding answering the phone.

It seems like terrible bad luck that after having found a solution to circumvent the management office's indolence I am then faced with equal or even greater resistance from the workers at the sorting office.

I don't know what to do now? and I know that the whole post office is talking about me being a 'trouble customer' like I am some neurotic trouble maker just for wanting a normal postal service because that other random postman knew who I was already when I approached him the other day thinking he might be my local postman.

I am concerned now if I take it further and do get it sorted by fighting tooth and nail for as then the postie might have a vendetta against me and would be losing important letters or crushing and smashing parcel to try and get revenge.

I feel at an impasse and no parties have any interest in 'making their lives harder' so both the building management and the sorting office are showing a united front to prevent it.

I just found this on royal mail website:

We deliver to individual addresses if certain criteria are met, or to a suitable central point such as a reception /mail room/ external lockable letter boxes in multi-occupied buildings.

If you have an item that needs to be signed for this may, depending on existing arrangements/access, be delivered to your address to get the signature, not left at the central point.

Our criteria:

• Each residence is a self-contained property and is separately rated for council tax purposes.
• Each residence has its own unique delivery point that is clearly identified as a letter box for an address (e.g. numbered, lettered or named), or a secure, lockable box that corresponds to an address within the building.
• The residence is a permanent structure.
• The postperson can gain access to the building to perform delivery to each individual residence.  
  

 What types of locations/buildings are classed as 'multi-occupied'?

I'd like my mail delivered to my door, rather than the central point what can I do?

If you would like to change your delivery arrangement for a multi-occupied location please note:

1. Any review of the delivery arrangements for the location must include all the residences/business premises.
2. The request must come from the building or site owner (or similar) who commits to ensuring that delivery arrangements are similar (where appropriate) for all residences or businesses at the location.
3. If a communal delivery point is provided and an occupant of an address contained within a multi-occupied location requests a delivery to their individual address, we are not obliged to provide this.
4. Where a facility is provided, such as the provision of external lockable letter boxes in a block of flats, these will be deemed to be the delivery point for individual addresses within a multi-occupied location. In such circumstances, we will not perform deliveries to individual front doors, if requested by or on behalf of individual customers, even if all the criteria outlined above are met.

https://business.help.royalmail.com/app/answers/detail/a_id/681

But does point 2 mean I would have to get the management office to arrange to change things? If so I am back to square 1.

Also does point 3 mean I they are not obliged to deliver to individual flats since the management office would be considered the communal delivery point. Or does communal delivery point still mean it should be a lockbox with your number, like everywhere else I have lived where there are rows of boxes for all flats, not just dumped all together in one box for management?

Manxman_in_exile

user225688 said:

We deliver to individual addresses if certain criteria are met, or to a suitable central point such as a reception /mail room/ external lockable letter boxes in multi-occupied buildings...

• Each residence has its own unique delivery point that is clearly identified as a letter box for an address (e.g. numbered, lettered or named), or a secure, lockable box that corresponds to an address within the building...

Isn't that the problem?