Al Rayan email asking for extra personal data via external web-site

Anyone else received an email purporting to be from Al Rayan Bank asking for additional personal information and asking us to submit the data via another web-site (

All the advice I've seen has been to never to click on links supplied in emails and certainly not to unknown web-sites. I forwarded the email to their web-fraud team and received a reply saying the email was genuine. It seems that their internet security people seem so unaware of the most basic recommendations for avoiding fraud.

I've replied that I'm not doing it! If they want updated information then they should send a secure message to my account and allow the updating from within the logged-in account.


  • Uxb1
    Uxb1 Forumite Posts: 732
    500 Posts Third Anniversary Name Dropper
    Nope - not seen one here

    ...and I'm 100% with you on they should be requesting this info via secure message and then sending you an email asking you to log into to your account to read said message and reply to it.
  • karlie88
    karlie88 Forumite Posts: 9,112
    Part of the Furniture 1,000 Posts Name Dropper
    Yep, got the email.
    :grouphug: :D Official MSE canny forumite and HUKD VIP badge member :D :grouphug:
  • masonic
    masonic Forumite Posts: 22,085
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 31 January 2020 at 5:48PM
    Haven't received this, but if I do I'd take a similar stance.

    Edit: website appears to be owned by SALESFORCE.COM, INC, San Francisco, California, USA
    It looks like they are bouncing you through a tracker to see who clicks the link.
  • colsten
    colsten Forumite Posts: 17,597
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Had the email, took less than a minute to respond with the additional info the wanted.
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