Santander online banking upgrade problem

ToneP

Just in case anyone else is experiencing problems logging onto Santander's new version of online banking;



Santander have 'upgraded' their login page for online banking. It now returns an error 400 message when attempting to submit the logon details. Completely unable to access it using Firefox browser on Windows 10.

Fortunately Google Chrome seems to be connecting to the older style login page and still works. Let's hope they don't turn that off before fixing the problem.

EssexExile

I'm getting the new login on Chrome & it's working fine.

Neil_Jones

A HTTP 400 error isn't a website issue. It's a browser issue.

The 400 Bad Request error is an status code that means that the request you sent to the website server, often something simple like a request to load a web page, was somehow incorrect or corrupted and the server couldn't understand it.

colsten

I have just logged in with the new method, using Google Chrome, with no issues. Most of the time I use the app, as it's a lot faster and regular login doesn't involve any typing or remembering of credentials.

EDIT: New login also working fine for me in Firefox 72.0.2 on Windows 10.

losinj1

I am getting this problem coming out of their revised Payments and Transfers pages.  Instead of returning to the main account page, I'm getting a 400 error "Request header or cookie too large: nginx".  This error persists until I close the entire browser (Firefox ver. 48 in Windows 10), not just the tab, before I am able to log back in.  Never had this problem before with Firefox, it's been my go-to browser.  Santander are blaming the browser, saying that cookie space has been exceeded and I need to clear it out ¯\_(ツ)_/¯.  However, just restarting the browser resolves the immediate problem, with no need to manually clear cookies.  So far, only found this with Santander online banking.

trickydicky14

No probs logging in but why do l now get this Trusteer Rapport page every time I log in.
In used to get this page maybe every few months but now its all the time.
Yet another layer to get through before reaching my account.

Lightning360

trickydicky14 said:

No probs logging in but why do l now get this Trusteer Rapport page every time I log in.
In used to get this page maybe every few months but now its all the time.
Yet another layer to get through before reaching my account.

I've only had it twice since I opened the account in August.

EssexExile

losinj1 said:

I am getting this problem coming out of their revised Payments and Transfers pages.  Instead of returning to the main account page, I'm getting a 400 error "Request header or cookie too large: nginx".  This error persists until I close the entire browser (Firefox ver. 48 in Windows 10), not just the tab, before I am able to log back in.  Never had this problem before with Firefox, it's been my go-to browser.  Santander are blaming the browser, saying that cookie space has been exceeded and I need to clear it out ¯\_(ツ)_/¯.  However, just restarting the browser resolves the immediate problem, with no need to manually clear cookies.  So far, only found this with Santander online banking.

I'm getting the same thing on Chrome.
On the Rapport thing, it's the same as ever - comes up now and again.

losinj1

trickydicky14 said:

No probs logging in but why do l now get this Trusteer Rapport page every time I log in.
In used to get this page maybe every few months but now its all the time.
Yet another layer to get through before reaching my account.

I don't know if they've improved Trusteer Rapport since I installed it some years ago when it first appeared.  It slowed my whole pc so much that I got rid of it.  YMMV, and I'm not suggesting that people uninstall it, if they are happily using it!  It seems to crop up now and again when logging in, usually the first time I log in on any day, but I just dismiss the pop-up.

greyteam1959

Why on earth can't Santander put a little tick box so that you can decline Rapport for good ??

nergelag

Just go to Clear Browsing Data in your browser and select Clear Cookies.