Nationwide Building Society

Tinkyinthemill

I always transfer part of my pension on a Friday from my NW savings account to my main RBS bank account. It usually goes through immediately. However, today it did not and I am now only one of hundreds of other NW customers trying, in vain, via Facebook and directly, to understand why payments both in/out, have failed. It has left many of us completely without funds and causing great hardship. No answers except the usual standard excuses. Could this be a more serious problem than they are admitting?

wiseonesomeofthetime

The NW app offers the following warning at the top of the app:

Payments:
We're sorry for the delay to payments today. You can make payments to and from your account but there may be delays with these being processed.


No more information than that.

bigadaj

I logged on earlier and teh warning was there. Transferred a small amount into my flexdirect, normally instant and there was a delay but it went through in less than fifteen minutes.

It could of course be different transferring funds the other way, and using a savings account rather than a current account but seemed to be a fairly minor delay from my experience.

blue.peter

wiseonesomeofthetime wrote: »

The NW app offers the following warning at the top of the app:

Payments:
We're sorry for the delay to payments today. You can make payments to and from your account but there may be delays with these being processed.

No more information than that.

There's a similar message on Internet Banking:


"We're sorry for the delay to payments today. You can make payments to and from your account but there may be delays with these being processed."

colsten

Tinkyinthemill wrote: »

It has left many of us completely without funds and causing great hardship.

Yet another brilliant example for why you should not rely on a single source of money. It looks as if you do have 2 current accounts but no credit card? May be now is the time to get one.

Ghostcrawler

Payments are coming in to NW instantly but going out of NW are delayed. My 7:30am transfer of funds haven't gone through yet.

etienneg

This sounds rather an over-the-top response to what is, in all probability, a minor delay in payments being sent rather than a meltdown of their system. All banks and building societies will have glitches in their systems from time to time - hence the suggestion (often repeated on this forum) of having money available in more than one place.

Furthermore, it should always be remembered that Faster Payments (the current main mechanism for payments/transfers) only guarantees the money reaching its destination by the end of business on the next working day, which in this case is Monday next week. OK, it often arrives almost instantaneously, but I'm afraid that relying on this to avoid being "completely without funds and causing great hardship" is folly.

I never understand why people spend so much time on Facebook, etc., complaining about such things but seem unwilling to make better arrangements themselves, such as in the above two paragraphs.

JezR

My payment from NW to LLoyds put in at 08:30 credited around 14:45. At the time the warning message only referred to savings accounts.

From all the complaints on twitter it is clear that whatever the Faster Payment terms are, people now expect them to be instant without issue and behave accordingly.

Bad day to happen being the last working and actual day of the month plus tax day.

pafpcg

The transfer I initiated this morning (11:07) from Flexaccount to Santander has still not gone through (17:24).

Update: I've just checked my Flexaccount's Faster Payments status page and it says: "You have not made any Faster Payments in the last 24 hours"! So it looks like transfers are not even leaving the Nationwide banking system to generate a Faster Payments acknowledgement.

Update2: The funds sent at 11:07 from my Fexaccount arrived in my Santander account sometime after 19:00 but before 23:00.

Joe9090

I have just made a couple of payments from Nationwide and they arrived at different banks instantly.